Support Engineer

Infinite Computer Solutions


Tanggal: 3 minggu yang lalu
Kota: Lembang, West Java
Jenis kontrak: Penuh waktu
34194BR

Chennai

Job Description

Role: Desktop Support Engineer

A Desktop Support Engineer provides technical assistance and support to end-users, troubleshooting hardware and software issues, installing and configuring systems, and maintaining the smooth operation of desktop environments.

Key Responsibilities

  • Hardware and Software Management:
  • Install, configure, and upgrade PCs, laptops, and related equipment.
  • Troubleshoot hardware and software issues.
  • Install and configure operating systems and applications.
  • Maintain and update computer inventory and equipment.
  • Monitor the performance of a company's desktop infrastructure.
  • Other Responsibilities:
  • Provide instructions or directly set up desktop hardware.
  • Assist with the installation of computer software and operating system updates.
  • Record logs of rendered support.
  • Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, and AV systems connections.
  • Customise desktop applications as per user needs.
  • Advise on software and hardware upgrades.
  • Create technical reports and manuals.
  • Keep up with current breakthroughs in computing technology.
  • Train end users when new software or IT regulations arrive.
  • Coordinate desktop changes to avoid deployment collisions.
  • Participate in incident handling concerning desktop changes.
  • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus
  • Technical Support:
  • Diagnose and resolve common issues like network connectivity, password resets, email access, and printer problems.
  • Track issues from initial report to final resolution.
  • Guide users with step-by-step instructions to resolve issues.
  • Provide help desk support to users with IT equipment or system problems.
  • Receive requests via phone, email, chat, or ticketing systems.

Qualifications

BE., or Diploma in Related Field

Range of Year Experience-Min Year

1

Range of Year Experience-Max Year

3

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