Team Lead CS L2 - Operations, ShopeeFood (Yogyakarta)

Shopee


Tanggal: 3 hari yang lalu
Kota: Yogyakarta, Yogyakarta
Jenis kontrak: Penuh waktu
Job Description

  • Monitoring all team member's KPI Performance.
  • Controlling agents' performance to maintain and achieve the KPI's target.
  • Giving coaching and motivation to team members related to anything needed.
  • Responsible for the operational Issue, performance floor, raised issue to Leads.
  • Provide reports to the Leads related to daily activities.
  • Follow up & resolve cases that are received in Chat & Email.
  • Create and handle projects that are related to operational improvement.

Requirements

  • Bachelor degree any related field
  • Having minimum 1 years experience specifically as a Team Leader L2
  • Excellent communication, problem-solving skills and decision making abilities
  • Analytical skills to interpret data and identify trends
  • Excellent for manage database, timeline, Gheet, and Gdocs
  • Leadership and coaching skills

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

Pekerjaan serupa

Utility Cleaner - Viking Cruise - Yogyakarta

PT. Ratu Oceania Raya, Yogyakarta, Yogyakarta
1 minggu yang lalu
Company Description: Provider of Hotel and Marine Personnel to International Cruise Lines, Commercial Shipping and Hotels Worldwide. Job Description: Handle all cleaning materials, chemicals and machinery necessary for daily operations. Demonstrate the ability to work with the cleaning equipment and machinery assigned to the ship. Ensure the cleanliness, maintenance and upkeep of all galley cleaning equipment. Only make use of...

Baker (M/W) Club Med Resort Indonesia or overseas

Club Med, Yogyakarta, Yogyakarta
2 minggu yang lalu
Do you know Club Med?We have nearly 70 resorts, open summer and winter, in 26 countries. We offer top-of-the-range vacations in the mountains and by the sea. Our customers are looking for happiness and freedom.Why are you reading this ad? Because you want to be part of that little something extra that makes us different. You have the human and...

Real Time Floor Monitoring, Operations (Jogja, Contract-based)

Shopee, Yogyakarta, Yogyakarta
2 minggu yang lalu
Job DescriptionMonitoring live issue management and live chat sellerHandling delivery inquiries from sellers and buyers through email/call/social mediaTeam monitoring & ticket assigningHandling report productivity agentRequirementsMinimum Bachelor's degree from any major with 1-2 years experience in a similar positionHave an excellent interpersonal & communication skillsA creative person, initiative, and a problem solver with strong analytical skillsProficiency in Microsoft Excel & Google...