Technical Customer Success Specialist (ID Local - Bahasa Indonesia)

Join Hostinger and we’ll grow fast!

Is there a limit to growth? Not at Hostinger. We’re constantly reaching new heights. With a team of 900 professionals, we are behind the success of over 3 million clients in 150 countries, helping them launch their e-shops, blogs, portfolios, businesses, and passion projects. 

Our mission: To build world-class solutions for anyone to easily succeed online

Our culture: Guided by 10 company principles

Our formula for success: Customer obsession, innovative products, and talented teams.

Your role at Hostinger:

Become a Technical Customer Success Specialist in the Customer success EN team. As part of Hostinger's Customer Success team, you'll be responsible for helping our customers navigate in the world of web hosting. In this role, you'll collaborate closely with other CS teams and our product teams.

Curious to learn more? Take a sneak peek into the role 

️ Please read our FAQ About this Role ️

What You Will Do:

• Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner.
• Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about.
• Be a true ambassador by empowering our customers to build their online success!
• Dive deep into the world of IT by polishing your technical expertise daily.
• Deliver impactful work on a local and global scale.

What We Expect:

• B2 or advanced English proficiency.
• High IT curiosity and technical understanding.
• Ability to multitask and handle multiple customer inquiries simultaneously.
• High emotional intelligence, with the ability to read customers’ sentiments and reflect back on the feedback provided.
• Strong problem-solving skills and the ability to think critically when addressing tasks.
• Ability to show empathy, tactfulness, and proactivity when interacting with customers.
• Hunger for growth & a can-do attitude!
• A curious and always learning mindset - if you don’t know, how can you find out more?
• Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities.
• A typing speed of ≥ 50 KPM.
• Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
• Having a general understanding of an IT environment - can be proven by exposure such as digital-related boot camps, courses, or mini projects.
• Experience in the customer service field is a plus!

What We Offer:

• Permanent remote opportunity!
• Competitive basic salary ranging from IDR 4-4.9 million, excluding bonuses and allowances.
• Fully compensated 2-7 weeks training course in technology, product, and communication knowledge.
• Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).
• Medical/health insurance.
• Promising career path: Level-up from Junior to Senior level and promotion to the global team with facilitated training and preparation.
• Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
• Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023.
• Other benefits include a special gift for the best team member and much more.

Does this role suit you? Then send us an application - we'd love to hear from you! 

Unlock ambition. Apply NOW. Scale Success!