Technical Sales Support - Mill Lining Metallurgy Specialist

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 01/08/2025

INTRODUCTION:

Metso as a leading Global firm specializing in mineral processing solutions. We pride ourselves on our commitment to innovation and excellence, delivering high-quality projects around the world.

Metso is looking for a Technical Sales Support – Mill Lining Metallurgy Specialist. Acting as the metallurgical process expert in the MA; Working with sales team to support sales opportunities, build campaigns, opportunity funnel, priorities, and solutions. Dedicated front line customer technical support with metallurgical process advice to market area

WHAT YOU'LL DO :

• Supply metallurgical process advice to market area Mill Lining TSS and SAM teams
• Interlink between MA and Expert Services and other product groups to develop collaborative opportunities
• Benefit analysis and communication of mill lining design updates
• Generating literature and presenting at industry events
• Responsible for supporting and/or leading sales opportunities for mill lining BA in the determined geographical region/customer allocation
• Ensures timely progress of the sales case from lead to quotation/proposal and negotiations.
• Responsible for the value argumentation, value proposition and win plan of sales cases and overall, for the technology. Ensuring value co-creation is effectively leveraged with the customer
• Complex proposal development from data collection through to concept design, detailed proposal creation and delivery with customer presentations
• Ensures profitability of the sales cases and the BA in line with pricing policies
• Direct customer link for remote and on-site technical support including; condition monitoring inspections, analysis and reporting, stock management, installation support, and troubleshooting, while acting as the technical interlinkage between MA and BL
• Use of customer relationship management (CRM) tools to facilitate BA forecast and sales funnel/case generation together with the sales team for defined geographical region/customer allocation
• Works closely with the tier 2 technical sales support to deploy new product information, best practices, sales trainings and technology specific value argumentation
• Supporting Warranty process and escalate product quality issues to Tier 2 Technical Sales Support
• Supporting and monitoring sales cases from order through to delivery while directing the supply chain function’s alignment with customer and regional demands
• Ensure that Site Account Managers have adequate training and support to determine opportunities and sell their products
• Ensure proper fulfillment of all QEHS rules and regulations of Metso and Customers
  
  
  

WHO YOU ARE:

• Tertiary qualifications in Metallurgical/chemical/process Engineering disciplines with 10+ years’ experience in minerals processing, and/or,
• Have 10+ years previous exposure to operation of minerals processing concentrators including comminution circuits.
• Show a high level of communication and customer service skills.
• Ability to travel remotely as required by Motor Vehicle or Commercial or Charter Flights.
• Hold a current local country driver’s licence.
  
  
  

WHAT’S IN IT FOR YOU?

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program
• Comprehensive medical insurance benefits Metso is an equal opportunity employer and encourages applications from a diverse range of suitably qualified candidates.
  
  
  

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial