Technical Service Engineer

Join Amcor and you can be part of the team that makes the packaging of the future better for people and our planet.

Here at Amcor, we work together every day to make a positive impact on the lives of millions of people across the globe by providing packaging for essential products, including food, beverages, pharmaceutical, medical, home and personal care. We are sustainability leaders in our industry, and we were the first global packaging company to commit to making all our products recyclable or reusable by 2025. In addition, our products play a vital role in a circular economy as we are working toward 30% recycled material across our portfolio by 2030, and we are one of few packaging companies committed to using science-based targets and achieving net zero emissions by 2050.

We are always looking for talented and passionate individuals who are motivated to make a difference. Working at Amcor means you will have a unique opportunity to be a part of an organization that is committed to innovating and driving new solutions to create more sustainable packaging solutions.

To find out more about our commitment to sustainability and about Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTube

Job Overview

Technical Service Engineer will be responsible for handling and recording customer complaints, addressing quality issues, and providing effective technical solutions. You will act as a liaison between customers and internal departments, ensuring quality concerns are communicated and resolved efficiently. Additionally, you will coordinate rework or sorting activities, either at the customer’s site or on Amcor premises, when required. This role requires a focus on problem-solving, root cause analysis, and adherence to ISO 9001, FSSC 22000, Halal Standards, and BRCGS packaging material guidelines.

Responsibilities

• Handle and record customer complaints and technical issues.
• Communicate customer quality concerns to relevant departments.
• Coordinate rework or sorting activities at customer sites or Amcor premises when needed.
• Provide technical support and perform root cause analysis for technical complaints.
• Ensure activities follow ISO 9001, FSSC 22000, Halal Standards, and BRCGS packaging materials guidelines.
  
  

Qualifications

• Bachelor's degree (S1) in Engineering (Chemical, Mechanical, Metallurgical, or related fields).
• Maximum 2 years of experience in handling customer complaints and problem-solving, with strong analytical skills.
• Fresh graduates with strong analytical thinking are welcome.
• Physically fit, energetic, and not colorblind.
• Detail-oriented, with good problem-solving and communication skills.
  
  

Amcor is a global leader in developing and producing responsible packaging solutions for food, beverage, pharmaceutical, medical, home and personal-care, and other products. Amcor works with leading companies around the world to protect their products and the people who rely on them, differentiate brands, and improve supply chains through a range of flexible and rigid packaging, specialty cartons, closures, and services. The company is focused on making packaging that is increasingly lighter weight, recyclable and reusable, and made using an increasing amount of recycled content. In fiscal year 2022, 44,000 Amcor people generated $15 billion in annual sales from operations that span 220 locations in 43 countries. NYSE: AMCR; ASX: AMC