Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Are you ready to redefine what technical support means? At Trilogy, we're not just solving problems; we're transforming the way support works through cutting-edge AI innovation. If you're a proactive problem solver with a passion for tackling the toughest challenges, this is your chance to elevate your career.

What You Will Be Doing

• Engage with complex customer issues escalated by AI systems, applying your technical expertise to close gaps where AI falls short.
• Collaborate with AI development teams to enhance chatbot capabilities, ensuring more efficient problem resolution.
• Continuously adapt and learn across a diverse product portfolio, applying innovative solutions to unique challenges.
• Deliver exceptional customer support by integrating advanced AI tools and your own technical knowledge.
  
  

What You Won’t Be Doing

• Performing repetitive, mundane tasks that don't challenge your intellect or skills.
• Waiting for someone to guide you through every step; this role demands independence and initiative.
• Being confined to a single product or technology; expect to engage with a wide array of products.
  
  

Technical Support Engineer Key Responsibilities

Drive the integration of human technical expertise with AI systems to resolve complex customer issues, enhancing Trilogy's reputation for excellence in customer support.

Basic Requirements

• Currently based in North or South America.
• Minimum of 4 years in a technical customer support or engineering role.
• Proficiency in advanced generative AI, including automation and custom GPTs; experience limited to basic LLM usage is not sufficient.
  
  

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-3330-ID-Jakarta-TechnicalSuppo.029