Technical Writer

Nice to Meet You! We are Dropsuite, a NinjaOne Company!

We are looking for a skilled Technical Writer to join our global team. You'll play a key role in making complex technical information accessible and easy to understand for both technical and non-technical audiences.

Work Arrangement

• Full-time position
• Hybrid work model (2 days per week in the office)
• Monday to Friday, 5-day work week (flexible work schedule)
• Eligible to reside and work in Bandung (Indonesian citizenship only)

Key Accountabilities

• Create, maintain, and update technical documentation, including user guides, API references, FAQs, release notes, and internal manuals.
• Translate complex product features and processes into clear, concise, and accurate content.
• Work closely with product managers, engineers, QA, and support teams to gather information and ensure documentation aligns with product updates.
• Develop templates, documentation standards, and best practices to maintain consistency and quality across all materials.
• Review and edit content produced by other teams to ensure clarity, grammar, and technical accuracy.
• Support internal knowledge sharing and onboarding materials for customers and partners.

Qualifications and Competencies

• 2+ years of experience in technical writing, preferably for SaaS or software products.
• Proven ability to explain technical concepts to a variety of audiences.
• Excellent written and verbal communication skills in English (professional fluency required).
• Strong attention to detail and organizational skills.
• Comfortable using documentation tools such as Confluence or similar.
• Basic understanding of software development processes and cloud technologies is a plus.
• Experience working in an agile environment is an advantage.

Why Join Us

Dropsuite safeguards business information. We are a global, fast-growing, partner-centric company building secure, scalable, and highly usable cloud backup technologies for businesses. Our mission is to help businesses stay in business. Dropsuite performs billions of backups per day for organizations in more than 100 countries around the globe.

Dropsuite is known for its team of ‘hungry owners.’ We are hungry to win and tenacious, but at the same time we all are owners: we do not cut corners and always seek to do the right thing. We are experts in what we do, are highly customer focused and we love solving problems. We play as a team, where respect is one of our key values and we see helping others as a priority.

What we offer

• Competitive compensation
• Health insurance for you and your dependents
• Social Security (BPJS Ketenagakerjaan)
• Hybrid work model
• 12 Days of Annual Leave
• Entitled to Indonesia Public Holidays
• Other leave benefits, such as Wedding leave
• Growth opportunities
• Work in a global company with meaningful work, highly skilled colleagues and an amazing culture

Diversity and Inclusion Statement

Dropsuite is an Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Please note that only applicants residing and eligible to work in Bandung Indonesia will be considered and only shortlisted candidates will be contacted.

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