Tenant Relation Supervisor (Apartment)

Placement Location: DISTRICT 8 - SCBD Jakarta Selatan

Qualifications:

• Diploma or preferred Bachelor's degree in Hotel and Hospitality Management.
• Minimum of 2 years of experience in a similar role within the Property Industry, with Strata Title Experience.
• Fluency in English is required; proficiency in additional languages is a plus.
• Excellent communication and interpersonal skills to interact effectively with tenants and team members.
• Strong leadership skills with the ability to manage and inspire a team.
• Collaborative mindset and ability to work effectively within a team.
• Proficient negotiation skills for various tenant-related situations.
• Dedication to maintaining high levels of tenant satisfaction through exceptional service.
• Understanding of financial aspects related to property management and occupancy rates.

Responsibilities:

• Utilize strong leadership skills to guide the team and align tenant relations initiatives with the property's goals.
• Work collaboratively with other departments to maintain financial performance targets, monitoring occupancy rates, lease renewals, and rental collections.
• Display excellent negotiation skills in lease agreements, conflict resolution, and tenant inquiries.
• Uphold a service-oriented approach, ensuring that the property's services and facilities meet or exceed tenant expectations.
• Leverage hospitality skills to create a welcoming environment and enhance the overall tenant experience.