TikTok Shop Support VA

TalentPop App


Tanggal: 3 minggu yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Jenis kontrak: Penuh waktu
Jarak jauh
About Us

At TalentPop App, we believe e-commerce support is more than just managing orders — it’s about creating a smooth and enjoyable shopping experience for every customer. We’re looking for detail-oriented, resourceful, and proactive individuals who can help us manage TikTok Shop operations while delivering exceptional customer support, all from the comfort of home.

What You’ll Do

  • Manage customer interactions via TikTok Shop, chat, email, or phone, ensuring prompt and accurate responses
  • Assist with product inquiries, order processing, tracking, returns, and issue resolution
  • Monitor and update product listings, inventory, and order status in the TikTok Shop system
  • Collaborate with internal teams to ensure smooth operations and positive customer experiences
  • Stay informed on TikTok Shop policies, trends, and tools to optimize store performance

What We Offer

  • Competitive pay with annual performance-based increases
  • Paid time off so you can take care of yourself
  • Comprehensive health and dental insurance or a monthly health stipend
  • Holiday bonuses to show appreciation for your hard work
  • A fully remote work setup — no commuting, ever
  • Opportunities for growth and advancement as we continue to expand

What We’re Looking For

  • Excellent English communication skills (both written and spoken)
  • At least 1 year of e-commerce or customer service experience (TikTok Shop experience preferred)
  • Familiarity with order management systems (IMS) and online store platforms
  • Strong attention to detail, organization skills, and a proactive problem-solving mindset
  • Enjoys working in a fast-paced environment and being part of a collaborative team

What You’ll Need To Work From Home

  • Your own computer or laptop (i5 processor or equivalent preferred)
  • A reliable internet connection (minimum of 15 Mbps upload/download speed)

READY TO JOIN US?

If you’re excited about helping customers and ensuring smooth TikTok Shop operations, we’d love to hear from you. Apply now and let’s grow together!

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