Air Logistics Customer Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As an Air Logistics Customer Care Specialist, you will be the main contact for customers, ensuring smooth shipment handling and a great customer experience. You will manage customer needs, coordinate shipments, and work closely with Sales and Operations to support strong partnerships and business growth.

How you create impact

• Act as the primary point of contact for assigned customers.
• Manage customer inquiries and provide timely shipment updates.
• Monitor shipment progress and proactively manage exceptions and escalations.
• Coordinate with internal stakeholders, overseas offices, and service providers to ensure service delivery.
• Prepare and manage spot quotations for import and export air freight shipments.
• Support customer SOP implementation and compliance with agreed service requirements.
• Conduct customer visits and business reviews to strengthen customer relationships and understand business needs.
• Identify potential opportunities and collaborate with Sales teams to support customer growth and retention.
• Work closely with Air Logistics and Sea Logistics teams to deliver integrated solutions where required.
• Maintain accurate customer and shipment information within company systems.
• Support continuous improvement initiatives to enhance customer experience and operational efficiency.

What we would like you to bring

• Minimum 2 years of experience in Air Freight Forwarding, Customer Management, or Freight Operations.
• Good understanding of Air Import and Export processes.
• Experience managing customer communication and shipment coordination.
• Strong problem-solving skills with the ability to manage operational issues and customer escalations.
• Commercial mindset with an interest in supporting customer growth opportunities.
• Knowledge of the Batam logistics market would be an advantage.
• Experience supporting global customers is preferred.
• Strong relationship-building and stakeholder management skills.
• Professional English communication skills, both written and spoken.
• Proficiency in Microsoft Office applications.

What's in it for you

• Develop a unique blend of customer management, operational, and commercial experience.
• Work in a highly collaborative environment across Customer Care, Operations, and Sales functions.
• Join a global logistics leader committed to professional growth and development.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Contact

Kuehne+Nagel Recruitment Team

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