Application Support

PT. Metrodata Electronics Tbk.


Tanggal: 3 hari yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Jenis kontrak: Penuh waktu
Jarak jauh
Responsibilities

  • Conduct technical analysis of application bugs, error logs, and abnormal system behavior.
  • Perform troubleshooting activities based on root cause analysis to identify and resolve issues effectively.
  • Escalate issues related to coding errors or internal system problems that cannot be resolved internally to the Development Team or external vendors.
  • Prepare and deliver comprehensive technical reports to relevant stakeholders.
  • Monitor application logs, including server logs, middleware logs, and error logs, to ensure system stability and performance.
  • Provide support for User Acceptance Testing (UAT) and perform pre-deployment and post-deployment system checks.
  • Collaborate with cross-functional teams to manage application dependencies and ensure smooth system integration.
  • Create, maintain, and update technical documentation such as troubleshooting guides, system configurations, and operational procedures.
  • Ensure compliance with information security standards and internal IT policies.

Requirements

  • Strong understanding of IT infrastructure and application support processes.
  • Knowledge of operating systems, servers, and database management.
  • Experience with application monitoring tools and log analysis.
  • Familiarity with ticketing systems for incident and issue management.
  • Ability to troubleshoot application-related issues and perform root cause analysis.
  • Good understanding of system integration and application dependencies.
  • Strong documentation and reporting skills for technical issues and system activities.
  • Ability to work collaboratively with internal teams, developers, and external vendors.
  • Understanding of information security standards and IT governance policies.

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