Audit Internal

Job DescriptionMonitor and evaluate daily customer support cases to ensure high service quality and strict adherence to operational processesLead and conduct internal QA calibration sessions to align evaluation standards across the quality assurance and operations teamsParticipate in specialized Shopee calibration sessions to maintain alignment with core quality standards and regional metricsAnalyze agent disputes regarding QA evaluations, providing objective resolutions based...

Budget Management & Planning: 1. Create and manage the budget for the branches under supervision. 2. Develop strategies to achieve branch targets and ensure all departments implement these strategies. 3. Responsible for achieving the operational profit target of the supervised branches. Sales: 1. Actively seek potential customers and develop services/products. 2. Maintain good relationships with existing customers. 3. Develop and...

Job DescriptionPlan and execute project-based tasks focused on improving customer service processes and performance.Drive critical projects in a fast-paced environment to achieve key customer service objectives.Ensure the effective and timely implementation of ongoing initiatives by coordinating with other departments.Track key operational metrics and provide regular updates on business performance and project implementation.RequirementsAbility to analyze data, interpret insights, and translate them...