Corporate Services Officer

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

We are seeking a highly organised Corporate Services Officer (CSO) to support the delivery of corporate contracts across our B2B, B2G and B2I segments. The role oversees the full customer journey—from contract signing to delivery, reporting and post‑course follow‑up—ensuring strong financial compliance and excellent client experience.

You will manage invoicing, payments, debt control and financial reporting through SAP and TCMS, while maintaining accurate legal and funding documentation. Working closely with Customer Management and Delivery teams, you will support customer onboarding, class list updates and client issue resolution. You will lead end‑of‑course reporting, certificates and feedback processes, preparing results for internal teams and client stakeholders.

The role also contributes to client retention by understanding future needs and partnering with the Sales & Account Manager to support repeat and new business opportunities. You will coordinate internal colleagues and external suppliers to ensure timely and high‑quality task completion.

To succeed, you should have experience in operational management, risk management, communication, influencing and data analysis. A minimum of three years’ customer management experience is required, along with proficiency in SAP and familiarity with Salesforce. C2 proficiency in the relevant local language and B2/C1 English are essential. A relevant University Diploma is required. Experience in large‑sector sales and related qualifications are desirable.

Role: Corporate Services Officer(48451)
Number of positions: 1
Pay Band: 4 H
Annual Gross Salary : IDR 86,710,000
Location: Jakarta, IndonesiaContract type: Fixed term contract 2 years renewable.
Closing date: 7th June 2026, (11:59pm GST time)
Other: This role is open to candidates who have the legal right to work and are located/based in Indonesia.

• Please note that all applications should be submitted only in English.
• It is advisable to apply in advance to avoid any technical issues at the last moment
  

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]