CS L2 Agent - Operations, ShopeeFood (Yogyakarta)

Shopee


Tanggal: 3 minggu yang lalu
Kota: Yogyakarta, Yogyakarta
Jenis kontrak: Penuh waktu
Job Description

  • Handle CS end-to-end process, including complaints and inquiries from sellers and buyers.
  • Manage and resolve customer-related issues and escalations
  • Be the voice of customers to provide feedback to the company
  • Analyze customer experience reports and insights, and come up with improvement suggestions and initiatives
  • Maintains and improves quality results by adhering to guidelines in order to meet the quality standard as stated in guidelines
  • Outbound Call (Recovery Hard Complaint, Case Handling)

Requirements

  • Minimum Diploma or Bachelor's education in any field
  • At least 1 year of work experience in Customer Operations/Customer Service.
  • Able to multitask, prioritize, manage time efficiently, detail oriented, and good analytical.
  • Possess interpersonal & communication skills and being fluent in English will be a plus.
  • Have a positive attitude, discipline and responsibility.
  • Willing to work shifting.

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

Pekerjaan serupa

Sales & Product Specialist - Galeria Mall

PACC, Yogyakarta, Yogyakarta
11 jam yang lalu
Sales & Product Specialist - Galeria Mall Perempuan tidak hijab / Laki-laki Umur 18 – 27 tahun Pendidikan minimal SMK/SMA/Sederajat Suka teknologi dan gadget Bisa mengoperasikan komputer Tidak pemalu & aktif Jujur dan suka tantangan HiredToday adalah situs lowongan kerja terpercaya di Indonesia sejak 2016, yang telah membantu ribuan orang mencari kerja melalui kolaborasi dengan ratusan perusahaan dari berbagai industri....

Account Officer - SME (Yogyakarta)

Moladin, Yogyakarta, Yogyakarta
1 minggu yang lalu
ResponsibilitiesBertanggung jawab untuk mencapai sales target (volume) dan account booking sesuai yang telah ditetapkan perusahaan. Membangun relasi dengan konsumen dan mengidentifikasi prospek revenue yang baruMelakukan penjualan produk SME Moladin Finance kepada konsumenMenjaga kualitas booking agar mencapai standar yang telah ditetapkan oleh perusahaanRequirementsPengalaman minimal 1 tahun di bidang SME atau Commercial Banking adalah wajibMemiliki integritas tinggi, kemampuan kerjasama yang baik dan...

General Staff (Fish Farm Operations) - Japanese Speaker - #620

PT Talenta Eksekutif Asia, Yogyakarta, Yogyakarta
1 minggu yang lalu
Client OverviewThe candidate required to work at Uwajima, Ehime, Japan.Our client is a premium aquaculture and seafood production company based in Ehime Prefecture, Japan, specializing in high-quality fish farming and seafood processing for domestic and international markets. The company manages the full aquaculture lifecycle, from sea-pen farming and fish health management to processing and export distribution, with a strong commitment...