Customer Care Representative

Customer Care Representative

• Do you dream of working in a culture of inclusion, transparency, and support?

• Are you passionate about building relationships and ensuring smooth operations between customers and internal teams?

• Then you could be our new Customer Care Representative at Hempel, Indonesia

Do You Also Believe People Are a Company’s Greatest Asset?

• To provide customer care experience by serving as point of contact between customers and internal stakeholders i.e. Sales, Supply Chain, Finance and Technical Services on the sales order processing to order fulfilment.

• Process and manage all types of purchase orders and enquiries professionally

• Working in accordance with and adopt best practice ERP processes

• Strong compliance focus in all financial transactions

• Adopt Best Practice in documentation for After Care support

• Work closely with Customer Compliant Lead to ensure competent and timely response on customer claims

• Ensure customer centric approach to accommodate with different customer needs

What Are We Looking For?

• University/bachelor's degree holder

• Proven experience in customer service, order processing, or sales support.

• Strong computer skills and proficiency in ERP systems and MS Office.

• Excellent spoken and written English; additional languages are a plus.

• Strong interpersonal skills with a customer-first mindset.

Do You Want to Be Part of a Global Team Where Collaboration Drives Success?

• At Hempel, we believe in a customer-centric approach while maintaining operational efficiency.

• Your ability to balance both will play a crucial role in ensuring smooth transactions and exceptional service delivery.

• From day one, your input and initiative will be welcomed and expected.

• In return, you’ll have the opportunity to grow within a global company that values collaboration, trust, and career development.

Does This Sound Like a Match?

Click the ‘Apply for position’ button and submit your CV and application letter in English via our recruitment system.

Application due

Seniority Level

Job Functions

Industry

Chemicals

At Hempel, you’re welcomed to a global community of +7000 colleagues around the world. A workplace built on shared trust, mutual respect and support for each other.

We’re on a mission to double our impact. To succeed, we need bright minds and team players. Which is why, from day one, your input, ideas and initiative are not only welcomed, but expected. In return, you will enjoy great opportunities for development in a growing global company – and be part of the solution by contributing to our global impact.

At Hempel, we are committed to everyone feeling safe, valued and treated equally, in an environment where each employee can bring their authentic selves to work. We believe that inclusion is key to innovation and by bringing together the most diverse perspectives and talents, we can achieve great things, together.