FLM
Brink’s Inc
Tanggal: 3 minggu yang lalu
Kota: Surabaya, East Java
Jenis kontrak: Penuh waktu
Penanganan Gangguan Awal (First Response)
- Datang ke lokasi ATM saat ada laporan gangguan
- Menangani masalah ringan tanpa perlu teknisi lanjutan
- Mengatasi masalah seperti:
- ATM offline ringan
- uang tidak keluar (cash jam)
- kartu tertelan
- printer struk macet
- Membersihkan bagian mesin ATM
- Mengecek kondisi hardware (card reader, dispenser, printer, dll)
- Memastikan ATM siap digunakan
- Menerima tiket gangguan dari tim monitoring/NOC
- Memberikan update status perbaikan
- Jika masalah berat (hardware rusak parah / software error kompleks), diteruskan ke teknisi level 2
- Mengisi laporan pekerjaan (service report)
- Dokumentasi aktivitas maintenance
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