Guest Service Assistant

Join our dynamic corporate team and become part of Aman Group. With offices strategically located around the world (Zug, London, Dubai, Singapore, Bangkok, Miami and New York), our corporate colleagues are at the forefront of driving innovation and excellence for our ultra-luxury brand.

Responsibilities

• Performs all Front Office Assigned functions, c heck-in, check-out, guest requests, concierge assistance and perform night audit procedures.

• Manage reservations, guest correspondence, and maintain accurate guest profiles and records in Opera System.

• Responsible for maintaining the highest quality database relating to Guest History.

• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through.

• Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback.

• Responsible for maintaining clean, neat, and organized surroundings, ensuring a safe and positive environment.

• Perform any other reasonable duties as required by the Front Office Management Team.

Requirements

• 1 year of related luxury hotel experience.

• Graduate of Hotel School or College Degree is a plus.

• Must be proficient in Windows, Word, Excel, PowerPoint. Opera knowledge is preferred.

• Excellent communication skills, both written and verbal in English, multi-lingual is a plus.

• Positive, inclusive, genuine, innovative, engaging, and energetic personality.

• Ability to handle guest requests and concerns in an efficient, calm, and genuine manner.

• Able to be organized, manage time wisely, showcase high levels of attention to detail.

• Handle confidential materials and matters with full discretion.

• Able to handle a multitude of tasks in an intense, fast paced environment.