IT SPV

Key Responsibilities:

1. Team Supervision & Operations

• Assign, monitor, and evaluate daily support tasks and ensure SLA compliance.

• Conduct regular performance reviews, training, and mentoring for IT Support staff.

2. Technical Support & Troubleshooting

• Oversee resolution of hardware, software, and network issues in a timely manner.

• Provide escalation support for complex technical issues.

• Ensure quick response and recovery for incidents impacting production operations (e.g., system downtime, connectivity issues, call system failures).

3. System Maintenance & Administration

• Coordinate preventive maintenance for desktops, servers, routers, switches, printers, and VoIP systems.

• Maintain inventory of IT assets, including procurement, issuance, and disposal.

• Supervise regular backups, antivirus updates, and patch management.

4. Infrastructure & Network Management

• Support the setup, monitoring, and maintenance of LAN/WAN, internet connectivity, and VPN connections.

• Collaborate with IT Infrastructure or Network teams for system upgrades and expansions.

• Ensure redundancy and failover mechanisms are tested and working.

5. Security & Compliance

• Ensure data security, access controls, and IT policy compliance.

• Support ISO 27001, GDPR, or other data privacy and security audits relevant to BPO clients.

• Implement and enforce IT policies, procedures, and best practices.

6. Project Management

• Lead or assist in IT-related projects such as system migrations, floor expansions, and hardware rollouts.

• Prepare reports, documentation, and project updates for management and clients.

7. Vendor & Client Coordination

• Liaise with third-party vendors for hardware, software, and network support.

• Provide IT input during client onboarding or technology audits.

Minimum Qualifications: Qualifications:

• Bachelor’s Degree in Information Technology, Computer Science, or related field

• Minimum 2 years of experience in IT Support, with at least 1 years in a supervisory or lead role, preferably in a BPO or 24/7 operations environment

• Strong techincal knowledge in:

1. Windows OS and MS Office Suite

2. Active Directory & Office 365

3. Networking (LAN/WAN, VPN, firewall basics)

4. VoIP / softphone systems (e.g., Avaya, Cisco, or Asterisk)

Indotel Maju Bersama: Connecting Businesses, Empowering the Future. Established with a vision to accelerate digital transformation, PT Indotel Maju Bersama is a premier provider of comprehensive telecommunications and information technology services. We offer a robust portfolio of solutions, including network infrastructure development, enterprise communication systems, managed IT services, and digital integration. At Indotel Maju Bersama, we believe that seamless connectivity is the catalyst for economic and institutional growth. By combining local expertise with international standards, we deliver reliable, scalable, and secure technologies that help our clients stay ahead in an ever-evolving digital landscape.