Key Account Manager

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities.

Key Responsibility :

• Establish productive, professional relationships with key personnel in assigned customer accounts for profitable sales growth and maintain strong and reliable relationships with the decision makers of the customers
• Winning new contracts from existing or new customers, which include mining owners & mining contractors for supporting & production equipment
• Able to formulate a proposal to offer solutions to customers’ challenges and needs
• To understand the challenges and needs of the customers and partner with the internal department to ensure that the service levels are achieved and delivered to the customer to their satisfaction
• Responsible for negotiating contract extensions, securing new contracts, and meeting the company's set margin standard
• Conduct regular business review meetings
• Co-operating with the Indonesia Territory Manager and distributors to ensure a smooth process and service level
• To be efficient in the Donaldson Sales Program (IMPAX) by training and implementation
• Able to develop actions for short- and medium-term growth & corrective actions
• Maintain high customer satisfaction with good feedback from customers
• Conduct market research to find new business opportunity

Key Qualifications & Requirements

Education Qualification

• Bachelor’s degree in Business Administration, Mechanical Engineering or Industrial Engineering is preferred

Technical Competence & Professional Skills

• In-depth industry knowledge of mining, construction, heavy-duty diesel engines, or other equivalent heavy industry sectors
• Proven expertise in developing and retaining key accounts for mining enterprise customers
• Hands-on experience working with CRM customer management systems is a plus
• Skilled in Microsoft Office Suite (Excel, Word, PowerPoint)
• Strong cross-functional problem-solving skills
• Able to build and sustain long-term strategic partnerships with the customers

Relevant Professional Experience

• Minimum 5 years of technical or industrial sales experience is mandatory
• Prior filtration industry sales experience is preferred but not required; heavy equipment industry background will also be considered

Others:

• Willing and able to travel 50% or more of working time
• Fluent English communication ability

Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.

Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to [email protected] to verify that the communication is from Donaldson.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.