Operations & Office Manager @ Top AI Startup (Bali) Rp IDR 15-20m/month

We're hiring an Operations & Office Manager to own the business machinery that keeps Kulu running: finance operations, company admin, commercial hygiene, people ops, and our Bali office. This is a hands-on, high-ownership role: we are not looking for a coordinator who routes tasks to other people. We want someone who takes full ownership of a wide surface area, keeps every plate spinning without being chased, notices what's about to go wrong before it does, and treats "nothing lapses silently" as a personal standard.

Kulu is a small team moving fast. That means the person in this role has real responsibility from day one: you'll run entire functions yourself, not support someone else who runs them. If a filing is late, an invoice goes unchased, or a contract quietly expires, that's the job not being done, regardless of activity underneath it.

**About Kulu

**

Kulu builds screen-aware AI voice and chat agents that onboard users for enterprise SaaS companies. We're a high-performance, high-bandwidth communication team. We run live daily standups, Slack constantly, and jump into huddles rather than letting long async threads develop. Product, engineering and commercial conversations overlap heavily. This suits people who enjoy working closely with highly engaged colleagues, talking through problems in real time, and moving quickly as new information emerges.

We are deliberately building an in-person culture in Bali, and this role sits at the centre of it. You'll run the office day to day and take real responsibility for making it a place where exceptional people want to work.

What you'll own

You will be the single point of ownership for Kulu's operational backbone. "Own" means own: you run it end to end, you're accountable for the outcome, and nothing in your area falls through the cracks.

• Finance operations: Run Deel day to day: monitor all contractors and reconcile Deel invoices against bank debits each month, flagging duplicates and anomalies. Monitor Xero to make sure UK payroll goes out correctly every month. Own the filings calendar (VAT, PAYE payments, corporation tax, Companies House) so nothing is ever missed. Own the Novabook relationship: chase receipts from the team and answer their classification queries. Run accounts receivable: invoice customers, track what's due, chase late payments. Track vendor and subscription spend and keep it in reasonable shape.


• Monthly financial report: Prepare the monthly financial report yourself, including keeping the burn model updated against actuals so it always ties to runway. Pull the numbers and appendix for the monthly investor update.


• Company administration: Keep Notion organised and Google Drive properly structured, with all contracts stored where they should be. Manage the contract signing process end to end (routing, tracking, filing, not signing yourself). Handle one-off legal, property, and compliance admin as it arises.


• Commercial operations: Maintain the overview of all pilot timelines, contract end dates, and renewal moments so nothing lapses silently. Keep the CRM honest: deal stages, contacts, and next steps always current.


• People operations: Run onboarding and offboarding for joiners and leavers: Deel setup, equipment, and tool access provisioning and revocation.


• The Bali office: Run our Bali office day to day and help build the in-person, high-performance culture we're deliberately creating here.


• Continuous improvement: Running these areas is the baseline, not the job. You are also responsible for constantly asking "how could this be done better, faster, or with less effort?" and acting on the answer. We are certain there are processes that could be automated, simplified, or removed entirely that none of us have spotted yet. Finding them is part of the role, and we would rather you propose ten improvements and have two rejected than quietly keep running things the way you found them.

Where you run the process and the CCO approves

Some areas you'll drive fully, with founder sign-off on the final decision:

• Overtime payments: You track and prepare; the CCO signs off before anything is paid.


• Hiring processes: You run scheduling, pipeline, and candidate comms; the founders make the decisions.


• Stripe tax review: You investigate whether our charging setup is correct and bring recommendations.


• Process and systems improvement: You propose and implement improvements to the CRM, our other tools, and the processes across finance, admin, and people ops, with sign-off.


• ISO support: You field the compliance questions that would otherwise land on the CCO's desk, with approval on responses.

What success looks like

The North Star is simple: does everything just work? Filings are never late. The books tie to the bank. Receipts are in, invoices are out, and late payers are chased. The monthly report lands on time and ties to runway. Contracts and renewals never expire silently. New joiners are productive on day one and leavers are cleanly offboarded the same day. The office runs so well nobody thinks about it. And the machinery gets better over time: every quarter, something that used to take hours takes minutes, and something we used to do manually now runs itself. If the CCO has to chase, remind, or double-check, that's the failure mode, regardless of effort underneath it.

In your first months: take full ownership of Deel, Xero monitoring, and the filings calendar; get receipts, AR, and subscriptions into a clean steady state; produce your first monthly financial report end to end; build the pilot/renewal timeline overview; and get Notion, Drive, and the contract archive into a shape you'd be proud to hand an auditor.

What we're looking for

• Meticulous, reliable, and organised to a degree most people find slightly alarming


• Experience in finance admin, operations, or a similar role where you owned outcomes, not tasks


• Comfort with modern tools (Deel, Xero, Stripe, CRMs, Notion) and the ability to learn new ones fast


• Strong numeracy: you can reconcile invoices against bank debits and spot when something doesn't add up


• High agency: you notice problems and fix them without being asked


• Improvement mindset: you treat "this is how it's always been done" as a prompt to look closer, and you have a track record of making processes simpler or automating them away


• Discretion: you'll handle payroll, contracts, and sensitive company information


• Fluent/Advanced spoken and written English. Our company language is exclusively English.


• Based in Bali (or willing to relocate) and excited to work in-person


• Willing to work non-standard hours, such as 2 p.m. until 11 p.m., in order to overlap with UK and US operations.

We care far more about evidence you can do these things than titles or credentials. If you've been the person who quietly kept a small company running (an ops manager, finance admin, EA who outgrew the title, or practice manager) we want to hear from you.

What we are not looking for

This is unlikely to be right if you need a large finance team around you, prefer narrow job descriptions with clean boundaries, want to be told exactly what to do each day, are content to run a process exactly as handed to you, are uncomfortable chasing colleagues (or customers) for what's owed, see "that's not my job" as a reasonable sentence, or want a fully remote, low-communication environment.

• IDR 18–25m/month


• Great Bali Office

Our Operating Principles:

• Always Be Hustlin’ – Move fast, outwork the competition, stay scrappy.


• Relentlessly Curious - Reason from first principles, question assumptions and explore better ways.


• Super Pumped – Show relentless enthusiasm and drive.


• Make Magic – Create experiences that delight customers.


• Obsess Over the Details – Perfect the product experience, no matter how small.


• Big Bold Bets – Think big, take risks and go after huge, transformative opportunities.


• Ownership is Key - Own the outcome, not just the task.