Quality Assurance Specialist

PT. Erajaya Swasembada, Tbk.


Tanggal: 1 minggu yang lalu
Kota: Pekerjaan jarak jauh, Pekerjaan jarak jauh
Jenis kontrak: Penuh waktu
Jarak jauh

Job Description

  • Supervise & assure technical support & administation for Apple product run well.
  • As main PIC to solve service issues.
  • Coach & direct agent service team to maintain performance & service standard quality.
  • Assure service process align with quality & compliance standard by Apple.
  • Supervise, handle & conduct actions related to service issues proactively.
  • Initiate continuous improvement to improve effectiveness of service process.
  • Collaborate with traffic function to solve technical issues and improve end to end service experience.
  • Evaluate service performance and recommend improvement.
  • Assure customer satisfaction through fast & high quality service.



Job Requirement

  • Talents required who studied Information Technology or related major
  • Has 1-3 years experience in Retail, Warehouse, Logistic, Customer service, aftersales or Data analysis.
  • Strong communication in English oral & written.
  • Strong in leadership, relationship management, dan developing others skill.
  • Good analytical thinking & able to work under pressure.
  • Good exposure in business process analysis, data analysis & reporting.
  • Has good product knowledge, technical support and technology development.
  • Good understanding about Fraud control, SMK3.
  • Technology savvy (able to adapt with Technology development).
  • Willing to be placed in Jakarta office (full WFO).


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