Representative, Customer Service

Avient Corporation


Tanggal: 1 hari yang lalu
Kota: Tangerang, Banten
Jenis kontrak: Penuh waktu
Responsibilities

 JOB DESCRIPTION

Essential Function 1: Invoice Handling

  • Ensure signed Delivery Notes are returned to Avient as soon as possible
  • Ensure invoices are sent to customers no later than 3 days after the Delivery Note is returned from the customer:

Essential Function 2: Order Fulfilment

  • Act as the main contact person for customers, responsible for responding to all customer requests.
  • Process customer orders, from receiving PO, confirming orders, entering orders into SAP, monitoring production until goods are ready and shipped to the customer.
  • Regular update to customers regarding price conformity, material availability, and estimated delivery schedule.
  • Coordinate with Purchasing, Laboratory, and Production to ensure customer orders are shipped as per requested schedule.
  • Coordinate with the Warehouse team to ensure goods are shipped as per information on the Delivery Note.
  • Provide the most accurate delivery schedule confirmation to customers.

Essential Function 3: Sales Support

  • Communicate with the Sales Team regarding order status, price differences, and overdue receivables.
  • Help the Sales Team monitor customer debts to meet targets.
  • Provide documents related to products requested by customers, such as MSDS/TDS/Product Safety.
  • Provide accurate payment information from customers to GBS-OTC.

Responsibilities

Essential Duties & Responsibilities

  • Provides customer focused service to assigned accounts.
  • Responds to and manage customer orders from order entry to delivery and invoicing.
  • Understands and communicate the value of our products and services.
  • Understands customers' products, services, business operations and needs.
  • Communicates effectively over the phone and electronically.
  • Uses a variety of systems to enter and complete transactions.
  • Accomplishes work within set timeframes.
  • Key inside contact for specific customer/seller base.
  • Process incoming orders, confirm pricing and availability of product.
  • Advise customers of order status.
  • Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc.
  • Timely and accurate administration of sales orders, customer complaints, material returns and credits.
  • Answer price and availability questions.
  • Respond to customer literature requests for MSDS, Certifications, etc.
  • Follow all applicable ISO procedures.
  • Use system reports and inquiries to drive activities that ensure superior customer service.
  • Maintain customer service related information for customer accounts; customer notes, e-mail, phone, special instructions, etc.
  • Process new customer/update requests.
  • Provide market or account intelligence gained through customer contact.
  • Participate in customer calls and visits with sellers.
  • Proactive communication with product supply reps and shipping department of any order changes customer initiates.
  • Work with seller and PSRs to reduce aged inventory.

Scope

Personnel: Individual contributor. Budget: None. Sales Revenue: Territory specific.

Qualifications

  • Bachelor Degree, any major
  • Obtained minimum 1-year of relevant experience, open for candidates from any industries, but anyone coming from specialty chemical industry would be an advantage
  • Knowledged in SAP - Sales and Distribution module and Microsoft Office
  • Able and willing to do basic administrative works

Cara melamar

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