Sea Logistics Operational Care Specialist

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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This role is at the heart of export operations by ensuring smooth, accurate, and timely booking execution with carriers while keeping customers and internal stakeholders fully aligned. You’ll play a critical role in managing shipment flow, handling time-sensitive bookings, and maintaining high service standards in a fast-paced logistics environment.

How you create impact

Key Responsibilities

• Manage end-to-end export booking activities, including creation, submission, and coordination with carriers
• Ensure timely booking confirmations and alignment with shipping schedules
• Upload, maintain, and update shipment details in customer platforms with full accuracy
• Act as the key coordination point between internal teams, carriers, terminals, and depots
• Monitor daily booking status and proactively resolve any issues or delays
• Handle urgent escalations, including after-office-hour follow-ups when required
• Maintain clear and consistent communication with stakeholders on shipment updates
• Ensure all booking data and documentation are complete, accurate, and compliant

Performance Expectations

• Deliver timely booking turnaround in line with operational requirements
• Maintain high accuracy in booking submissions and data updates
• Consistently meet service levels for booking execution and coordination
• Effectively manage workload in a high-volume, deadline-driven environment

What we would like you to bring

Requirements

• Minimum 2 years of experience in export booking or export operations (ocean freight preferred)
• Strong ability to work under pressure and manage tight timelines
• Proactive, detail-oriented, and highly accountable
• Excellent coordination and follow-up skills with both internal and external stakeholders
• Comfortable handling urgent matters beyond standard working hours when needed
• Proficient in English (written and spoken)
• Familiar with logistics systems and customer platforms
• Strong team player with a collaborative mindset

Technical Skills

• Intermediate proficiency in Microsoft Excel.
• Ability to track, monitor, and manage booking activities on a daily and weekly basis

What's in it for you

• Exposure to dynamic, high-volume export operations
• Opportunity to work with global carriers and key customers
• Fast-paced environment that builds strong operational and coordination expertise
• Career growth within an established logistics organization

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Contact

Kuehne+Nagel Recruitment Team

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