Service Associate- Front Office (Reception)

Shangri-La Hotel, Surabaya

At Shangri-La Group, joy is more than a feeling – it is a way of life. Since 1971, our people have brought the care and human touch of Asian hospitality across the globe, creating heartfelt connections and unforgettable experiences.

We believe joy is personal yet universal, found in every smile, every moment shared, and every experience elevated through our Asian art of hosting. Guided by our values and culture, we invite you to discover your purpose, grow with us, and find your Shangri-La in Shangri-La.

A refined oasis of quietude right in the heart of the city, Shangri-La Surabaya, features 365 tastefully decorated guest rooms and suites in warm tones, showcasing modern elegance and Javanese- styled luxury with intricately carved local wooden frames adorning the walls. Many of the rooms enjoy spectacular views of the city. Be it for business or leisure, Shangri-La Hotel, Surabaya is the ideal home.

We are looking for Service Associate Front Office

As an Service Associate Front Office we rely on you to:

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner
  
  

We Are Looking For Someone Who

• Takes pride in being a hotelier
• Obsess over customer exoerience
• Enjoys crafting creative and best-fit solutions
• High proficiency in English both written and spoken
• Preferably has relevant experience in the hospitality industry
• Preferably comes from a hotel management-related education background
• Has strong interpersonal and communication skills
• University/Diploma in Hotel Management
• Able to perform shift works or flexible working hours
• Software Packages MS Word, excel, Opera System
  
  

Important: This opportunity is available under a local compensation package.

If you are the right person, what are you waiting for? go to the following link!

https://www.shangri-la.com/corporate/careers