SMB Account Manager, Talent Solutions

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day.   

As part of our strategic growth plans, LinkedIn is expanding into new markets. In Indonesia, we are partnering with Deel, an Employer of Record (EOR), to hire top talent who will represent LinkedIn and help us grow our presence in this exciting market. 

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is remote, meaning it will be performed from the designated home work location upon time of hire, and any changes to this home work location requires a review of remote status and approval. 

While you will work closely with LinkedIn teams and represent the LinkedIn brand in Indonesia, your official employer will be Deel, acting as LinkedIn’s Employer of Record in Indonesia for this role.

We are looking for an SMB Account Manager to join our team in contributing to successful client relationships with clients in Indonesia. You will be responsible for making sure that clients renew their contracts and grow with LinkedIn’s Talent Solutions products and services. You will focus on a portfolio of client accounts to ensure there is engagement in products through discovery, training and ultimately guaranteeing the investment made in LinkedIn’s solutions best meet the clients’ needs. 

Responsibilities:

• Manage and execute contract renewals, upsells, and cross-sells to maximize contract value while enhancing customer relationships.
• Strong relationship builder who establishes trust and credibility with senior leaders quickly 
• Develop and maintain strategic account plans to identify customer requirements, mitigate risks, and drive on-time renewal closures.
• Establish and maintain deep relationships with multiple stakeholders across customer organizations, acting as a trusted advisor.
• Provide accurate and timely forecasts of renewals and sales opportunities within your territory.
• Utilize CRM and sales tools to drive systematic, insight-led customer engagement and maintain pipeline hygiene.
• Be a product expert: Exhibit a deep love for LinkedIn products and an ability to sell creative solutions that address customers’ unique problems. You will gather customer feedback and convey market needs to inform the Product roadmap and provide insights that strengthen our value proposition and enhance the customer experience
• Proactively share market insights with the product and marketing teams to drive strategic initiatives.
• Able to manage a large volume of over 300 accounts while still remaining uniquely personal to each.

Qualifications

Basic Qualifications

• 2+ years of experience in sales, account management, sales support, or client management.
• Fluency in business English and Bahasa Indonesia required due to local market needs 

Preferred Qualifications

• 2+ years of experience selling SaaS or software solutions
• Excellent communication, negotiation and project, time and customer management skills
• Experience with HR software / SaaS / solution selling experience 
• Prior experience selling into Indonesian businesses

Suggested Skills

• Account Management
• Stakeholder Management
• Consultative Selling
• Effective Communication
• AI Fluency

Additional Information