Student Services Officer (BINUS @ Medan)

BINUS Group


Tanggal: 1 minggu yang lalu
Kota: Medan, North Sumatra
Jenis kontrak: Penuh waktu
Responsibilities

Job Description

Student Financial Services

  • Provide prompt respond and service to students related to financial services
  • Inform accurate financial info to customer (verbal and written)
  • Ensure overall Financial Services to customer comply with valid regulation and procedure
  • Verify payment amount value, date, and payment type with current data and payment receipt info
  • Receive student’s application for scholarship and collect the request
  • Provide info related to tuition payment amount for students on academic leave period and process re-activate student status
  • Provide info related to academic leave process to students and required forms
  • Receive other academic related and manual tuition payment process. Register the payment data based on related payment type
  • Sort student payment data receipt according to student ID and payment type. Record and summarize payment data
  • Receive, record, and distribute student request for financial service to related area
  • Provide and maintain documentation for all transaction and other financial services activities

Student Document Services

  • Receive and prepare all necessary documents required for the student services process
  • Distribute student documents (e.g. graduation documents, etc.)
  • Receive and check document completeness from internship project and final project (soft cover & hard cover)

Student Information Services

  • Respond to all questions from students / stakeholders and provide solutions within related work scope and responsibility
  • Maintain and update records of customer transactions
  • Prepare and distribute announcements related to student services activities
  • Update knowledge related to current policy / information that implemented in BINUS University

Student Request Services

  • Receive, analyze, and follow up all student requests (e.g. reactive process, academic leave process, etc)
  • Maintain and update record of documentations related to student request process

Student Registration Services

  • Conduct briefing related to student registration activities (e.g. KRSS, KRS, compact semester, specialization course, etc)
  • Receive and follow up student request related to registration process
  • Maintain and update records of all student requests

Stakeholder Inquires Respond

  • Respond promptly to students/other stakeholders inquiries through CRM, email, phone or send it directly to related parties
  • Monitor all inquiries using CRM
  • Follow up and direct the pending and unresolved inquiries to the related parties
  • Handle and resolve all stakeholder inquiries based on service level agreement (SLA)
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Maintain and update record details of inquiries, comments and complaints
  • Maintain and update record details of actions taken
  • Manage related administration
  • Communicate and coordinate with internal departments

Management Support Activities

  • Provide Report to direct Supervisor
  • Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost)
  • Perform activities related to Quality Management System
  • Perform additional tasks related to key responsibilities as required by Direct Supervisor

Requirements

Requirements:

  • Minimum Bachelor’s degree (S1) in Accounting/Information Systems/Management or related field
  • Minimum 2 years of work experiences
  • Proficient in using computers and internet-based tools
  • Creative, innovative, and capable of working independently and collaboratively
  • Willing to be placed in Medan, Sumatera Utara

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