Underground Remote Support Planner

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities and our diverse businesses and cross-border networks enable you to explore your potential and thrive.

Job Summary

Sandvik is seeking applications from motivated individuals for Underground Remote Support Planner based in Balikpapan.

This position is responsible for Building communication and providing support related to maintenance activities at customers related to Sandvik Underground machines, bridging between site operations, customers, supply chain, and factory to ensure timely parts delivery, effective communication, and minimal equipment downtime in accordance with Sandvik standards.

Main Responsibilities

• Develop and maintain overhaul parts planning based on maintenance strategy, unit operating hours, OEM recommendations, and overhaul scope of work.
• Prepare parts forecast and ensure availability of critical and long-lead items prior to overhaul execution.
• Perform parts gap analysis and risk assessment to support unit availability targets.
• Prioritize parts allocation for breakdown, major overhaul, and campaign programs.
• Act as the main point of contact with the factory regarding parts lead time, manufacturing status, shipment, and technical updates.
• Coordinates expedite actions for critical parts impacting operational continuity.
• Manage part supersession, engineering changes, and alternative part solutions in coordination with factory and engineering teams.
• Communicate parts status, risks, and estimated delivery dates (ETA) to customers and internal stakeholders.
• Support site planners and service supervisors to ensure material readiness before overhaul execution.
• Coordinate schedule adjustments due to parts constraints in alignment with customer operational requirements.
• Support warranty, claim, and goodwill-related parts processes when required.
• Monitor and report overhaul parts tracking, backorders, and critical item status.
• Analyze parts consumption and failure trends to improve future planning accuracy.
• Contribute to continuous improvement initiatives related to parts planning, inventory optimization, and aftermarket support processes.
• Ensure all planning and parts-related activities comply with Sandvik policies, contractual obligations, and OEM standards.
• Utilize ERP and maintenance systems to manage work orders, parts reservation, forecasting, and reporting with accurate documentation.
  
  

Collaboration With Other Business Line

• As the matrix organization you will be collaborating with many people within Sandvik in both global and SEA regions, including Business Line Managers and factories in Tampere
• Direct report to Service Suptend and Dotline report to Service Manager
  
  

SUPERVISION/MANAGE/ACT AS A COACH

Other Service Technician With Less Experience.

HEALTH & SAFETY

• Champion a proactive and visible commitment to Sandvik’s Environment, Health & Safety (EHS) Vision and culture, embedding "Zero Harm" as a strategic business priority.
• Ensure EHS leadership is integrated into strategic planning, decision-making, and organizational objectives.
• Provide adequate resources, policies, and systems to support EHS performance and continual improvement.
• Foster a culture of accountability and continuous improvement across all levels to drive sustainable EHS performance.
• Regularly review EHS performance metrics and lead improvement initiatives based on trends, audits, and incidents.
• Ensure effective communication of EHS priorities and expectations to all employees, contractors, and stakeholders.
• Demonstrate exemplary EHS behavior and ensure the organization complies with Sandvik global EHS Policy, ISO 14001/45001, and SMKP requirements.
• Empower all employees to stop and report any work that appears unsafe or could cause harm, without fear of retaliation.
  
  

Preferred Environment & Mobility

• Field - Any environment (Location Customer Sites / Workshops).
• Willing to travel globally within Sandvik area and/or from site to site within country of Indonesia.
  
  

Experience & Qualifications

• Over 4 years of experience in maintenance, ideally in the mining or heavy equipment industry.
• Proven track record in maintaining, planning operational support (e.g., loaders, drill rigs, underground trucks)
• Experience in maintenance planner for parts forecasting
• Strong understanding of heavy equipment overhaul and aftermarket support processes
• Effective communication and coordination skills across multiple stakeholders
• Analytical mindset with strong planning and problem-solving capabilities
• Proficiency in ERP / maintenance management systems
• Ability to work under schedule pressure in an operational mining environment
• Intermediate English proficiency (CEFR Level B1).
  
  

Only Candidates Who Meet The Qualifications Will Be Processed

Our Culture

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards. Putting safety first and always showing consideration for the environment and the communities in which we operate. Finally, we care about others and build relationships based on honesty, respect and trust.

At Sandvik, we recognize that we are strengthened by diversity. We strongly believe that employing a diverse workforce is essential to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. We are committed to providing a work environment in which everyone is included, treated fairly and with respect.

By submitting your resume and application information, you authorize Sandvik to transmit and store your information in our database, and to circulate that information as necessary for the purpose of evaluating your qualification for this or other job vacancies.