Area Services Leader

Job Description Summary

The Area Service Leader is responsible for executing the service strategy within a defined geographic area, focusing exclusively on Imaging Modalities. This role ensures operational excellence, drives service growth, and maintains high customer satisfaction through effective leadership of Field Engineers (FEs). The Area Service Leader acts as the primary point of contact for technical service delivery and escalations, partnering closely with commercial teams to support business objectives.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

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Job Description

Key Responsibilities:

Operational Excellence & Team Leadership

• Lead and manage a team of Field Engineers to deliver high-quality service across imaging installations.
• Drive compliance with EHS standards, service protocols, and operational KPIs.
• Implement rigorous operating mechanisms including performance reviews, scheduling, and escalation handling.
• Ensure timely execution of preventive maintenance (PM), field modifications (FMI), and installations.
• Collaborate with HPMs and sales teams to optimize fixed installation schedules.
  
  

Customer & Technical Support

• Serve as the first level of escalation for technical and operational issues.
• Act as the primary contact for customer concerns related to service delivery and technical support.
• Ensure timely and satisfactory resolution of customer issues, leveraging internal resources as needed.
  
  

People Development

• Identify, onboard, and develop new Field Engineers.
• Foster technical and personal growth through mentorship, training, and knowledge sharing.
• Promote a culture of accountability, continuous improvement, and teamwork.
  
  

Business Growth Contribution

• Support in-country service sales strategies by ensuring exceptional service delivery.
• Collaborate with commercial teams to identify service opportunities and enhance customer engagement.
• Drive connectivity initiatives and support digital service transformation.
  
  

Performance Expectations

• Maintain daily visibility into team operations and provide timely feedback to internal stakeholders.
• Ensure 100% onsite checks post-HPM confirmation and provide installation schedules promptly.
• Deliver HBS within 10 working days and ensure no PMs are overdue beyond warranty/MSA periods.
• Attend regional team calls and provide accurate updates to Admin/CSM.
• Achieve service KPIs aligned with ASEAN service quality targets.
  
  

Qualifications

• Bachelor’s degree in engineering, Biomedical Technology, or related field.
• Minimum 6 years of experience in servicing imaging equipment.
• At least 5 years of leadership experience in imaging service operations.
  
  

Desired Characteristics

• Master’s degree or MBA preferred.
• Proven leadership and team management capabilities.
• Strong customer relationship and communication skills.
• Business acumen with a focus on operational efficiency and growth.
• Ability to drive change, challenge the status quo, and foster innovation.
• Inclusive leadership style with a focus on trust and engagement.
  
  

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.