Assistant dComm Operations & Performance Manager

Unilever is currently hiring for an Assistant dComm Operation & Performance Manager based in Grha Unilever Indonesia

About Unilever

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

Job Purpose

Unilever is the place where you can bring your purpose to life with the work that you do – creating a better business and a better world. We are looking for talents that would like to join this exciting journey with us.

Our Customer Development team is embarking on an exciting journey. Are you passionate about digital commerce, operational excellence, and performance analytics? Join our dynamic team and play a key role in driving the success of our dCommerce platforms!

What can you expect from the role?

• Become a part of a high-energy team of Modern Trade – Health & Beauty, blending in a highly fast-paced environment.
• Gain a holistic visibility of Channel Performance analytics and insights generation especially in dCommerce Channel
• Build expertise in execution and operational excellence.  
• Exposure to large stakeholders, internal and external. 
  
  

Main Responsibilities

KEY DELIVERABLES

• As the Assistant Dcommerce Operation & Performance Manager, you will be at the heart of our digital commerce operations. This role is ideal for someone who thrives in a fast-paced environment, is detail-oriented, and enjoys working cross-functionally to ensure seamless operations and performance tracking with the main responsibilities as follow :
• Daily Operations Management: Oversee and coordinate daily activities across our dCommerce platforms to ensure smooth execution and customer satisfaction
• Target & Budget Consolidation: Collaborate with Business Units (BUs) to consolidate targets and budgets, ensuring alignment with strategic goals
• Performance Tracking & Reporting: Monitor and report on including Sell-In, Sell-Out, Days of Inventory (DOI), Store Metrics, and other Dcommerce channel-specific KPIs.
• Financial Oversight: Track financial performance and monitor budget utilization to ensure cost efficiency and ROI
• Innovation Networking: liaise with cross – functional team for New Product Launch Timeline and readiness, as well as tracking Innovation Performance
• Automated Reporting: Collaborate with the Data & Analytics Team to develop and implement automated reporting systems that enhance data accuracy, timeliness, and decision-making efficiency
  
  

Candidate Criteria

Experience & Qualification

• Minimum 2-4 year's experience in CD, previous exposure in Dcommerce will be added value
• Has been in current position for minimum of 2 years
• Holds a bachelor's degree from any Major
• Familiarity with data automation tools and collaboration with analytics teams is a plus.
• A proactive mindset with a passion for innovation and continuous improvement.
  
  

Skill

• Demonstrate ability to work collaboratively with cross-functional teams. 
• Agile, proactive, and curious. 
• Strong analytical skills with proficiency in Excel, data visualization tools, and KPI reporting.
• Strong commitment and results oriented. 
• Strong in project management & data acumen
• Strong influencing. communication and interpersonal skills. 
• Experience in being accountable for Target delivery.
• Excellent Excel/Presentation skills and Analytical Skills
• Good Communication Skills and able to work in fast paced environment and manage timelines
  
  

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
• Critical SOL (Standards of Leadership) Behaviors
• PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
• PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
• CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
• PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
• AGILITY: Explores the world around them, continually learning and developing their skills.
  
  

Note: Unilever embraces diversity and encourages applicates from all walks of life! We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment journey. If you require any support to complete your application or any subsequent stage throughout your recruitment journey with us at Unilever, then please specify how we may be able to assist you.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.