Associate, Real Time Management
Webhelp Enterprise
Tanggal: 4 minggu yang lalu
Kota: Yogyakarta, Yogyakarta
Jenis kontrak: Penuh waktu
Apply Now
Job Title
Associate, Real Time Management
Job Description
Key Responsibilities:
IDN Yogyakarta, Lippo Mall Floors 1 & 6
Language Requirements
English
Time Type
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply Now
Job Title
Associate, Real Time Management
Job Description
Key Responsibilities:
- RTA will act as a liaison between the Centralized and Site WFM teams.
- Preparation of daily / Weekly / Monthly MIS reports & presentations/decks
- Resolve escalated issues and requests from site management
- Root cause analysis of SLA deviations, action plan development and resolution
- Monitor real-time queue, schedule adherence & attendance.
- Key daily exception requests and update schedules
- Cross-train with Scheduling Analyst
- Optimize breaks the day of or day before the actual schedule
- Schedule ADHOC intra-day training requests and update schedules
- Produce and analyze daily efficiency reports (representative availability, access level etc.)
- Attend centralized and/or site management meeting, as required
- Cater to real time adhoc requests as and when required
- Required good communication skill.
- Required good knowledge of MS Excel & Power point.
- Proficiency with computers
- Willing to work 24*7
- Ability to handle pressure situations
- Drive for self-learning and knowledge enhancement
IDN Yogyakarta, Lippo Mall Floors 1 & 6
Language Requirements
English
Time Type
Full time
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Apply Now
Cara melamar
Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.
Posting CVPekerjaan serupa
Human Resource Specialist (Credit Business) Yogyakarta
Monee,
Yogyakarta, Yogyakarta
1 minggu yang lalu
Job DescriptionPartnering with a local team leads to implementing effective HR policies and practices that will support the strategic growth of a business.Driving HR programs/talent initiatives locally.Participate in the continual development of HR programs, including recruiting, retention, and culture engagementAnalyze and interpret various types of employee reports (e.g. employee satisfaction surveys) to guide decision making and provide proactive solutionsManage various...
Account Management Associate
Grab,
Yogyakarta, Yogyakarta
2 minggu yang lalu
Company DescriptionAbout Grab and Our WorkplaceGrab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia...
Presales (Mekari Talenta)
Mekari,
Yogyakarta, Yogyakarta
3 minggu yang lalu
Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time...
