Client & Admin Support Officer – Bali Concierge Co.

Bali Concierge Co. is a full-service luxury concierge company helping clients create unforgettable holidays, events, and everyday experiences in Bali. From arranging last-minute restaurant reservations to coordinating multi-day events, we pride ourselves on delivering seamless, personalised service that feels effortless to our clients.

We are looking for a Client & Admin Support Officer to join our growing team. This role is ideal for someone organised, client-focused, and comfortable working in a fast-paced environment. You’ll be the first point of contact for our clients, mainly through approved messaging platforms, ensuring every interaction is warm, professional, and efficient.

Client Support

• Act as the first point of contact for client inquiries through messaging platforms.
• Manage bookings, special requests, and problem-solving to deliver smooth, high-quality service.
• Anticipate client needs and provide thoughtful support to elevate the client experience.

Admin & Business Support

• Keep our CRM and contact database organised and up to date.
• Build and maintain our supplier and partner database, ensuring smooth communication with hotels, restaurants, and activity providers.
• Support business outreach by coordinating with local businesses and helping set up meetings.

Concierge & Event Support

• Assist with behind-the-scenes coordination for client events and activities.
• Communicate with suppliers, drivers, and venues to ensure everything runs smoothly.
• Provide on-the-ground support for events when required.

Social Media & Marketing

• Help with content ideas, planning, and engagement for our social media channels.
• Monitor inquiries on platforms such as Instagram to maintain a high service standard.

• Previous experience in customer service, hospitality, or administrative roles (experience in events or concierge is an advantage).
• Strong written and spoken English.
• Familiarity with messaging platforms, social media, and basic admin tools.
• Highly organised, with attention to detail and a proactive attitude.
• Currently based in Bali, Indonesia.

At Bali Concierge Co., no two days are the same. One moment you’ll be helping a family plan a day trip to Uluwatu, the next you’ll be coordinating a multi-hotel wedding guest transfer schedule. If you love variety, thrive on organisation, and enjoy being the person who “makes it happen,” this role is for you.