Cloud Support L1 (Jogja Based)

Company Description

Eranyacloud is a cloud service provider by PT Era Awan Digital established in 2020, and is a subsidiary of PT Era Digital Media Tbk, a value added services company that have been working together with a lot of telecommunication providers in Indonesia. Collaborating with multiple platforms in a Tier 4 Data Center, you hold the control of how you want your cloud business to be and we ensure the safety of your business without any mechanical failure. Eranyacloud are eager to bring you a new cloud platform to Indonesia. Offering you a complete solution from bare metal to billing. And we’re excited to give you a whole new experience in your Cloud business. Faster, easier, and fully automated.

Role Description

This is a full-time 24x7 role for an L1 Cloud Support Specialist at Eranyacloud. The role involves providing technical and customer support, troubleshooting issues, and ensuring smooth communication with clients. The L1 Cloud Support Specialist will utilize analytical skills to address challenges and enhance the cloud business operations.

Qualifications

• Bachelor’s degree in computer science or information technology.
• Previous work experience as a technical support in same experience or same business.
• Fundamental of virtualization and cloud services.
• Fundamental of various operating systems (Windows Server, Linux, Virtual Appliance).
• Fundamental of Database, web services, and API.
• Fundamental of remote access systems such as SSH, Remote Desktop, Anydesk, etc.
• Fundamental of email server, DNS, DHCP flow.
• Excellent communication skills.
• Good interpersonal skills.Analytical Skills and Technical Support expertise
• Experience in Customer Support and Troubleshooting
• Capability to handle technical issues remotely
• Problem-solving abilities and attention to detail
• Knowledge of cloud computing principles