Counsellor - AU/NZ (Omni Channel Pekanbaru)

About IDP

IDP is a global leader in international education services that helps people study abroad.

As a key voice in the industry, IDP partners with educational institutions to help them attract the right students and co-owns IELTS, a leading English proficiency test.

Established in 1969 in Australia, IDP has teams based in more than 60 countries. Despite its evolution, IDP’s purpose has remained constant: to help people transform their lives through international education. For more information, visit www.idp.com.

About Student Placement

At IDP, it’s our goal to help every student fulfil their global potential by streamlining the pathway to studying abroad.

To do this, it takes scale. Each year, almost 100,000 IDP students are studying at more than 800 universities around the world, supported by our local teams who know each country’s education landscape inside and out.

Our unbiased guidance helps students build personalised pathways to success. IDP’s 2,200 counsellors reinforce their own expertise with data-driven insights to give advice that’s reliable and valuable.

For universities, governments and sector bodies, our quality insights and tailored solutions make it easier to reach ambitious international students that will shape the future of campuses worldwide.

About IELTS

IDP is a proud co-owner of IELTS, the world’s best and most trusted English language test for study, work and migration. For more than 35 years, IELTS has been a pioneering force in the industry, and we continue to lead the sector today.

We believe in using technology to enhance human connection, rather than replace it. We want to empower our test takers to achieve their best score. We offer a choice of paper, computer or online testing, and the opportunity to retake just one skill if a test taker did not achieve their desired score, setting us apart from other high-stakes tests.

With an IELTS score, test takers can showcase their language proficiency and abilities and access more than 12,500 organisations worldwide – from education institutions and employers to government and professional bodies.

IDP ensures widespread accessibility by providing IELTS in more than 2,000 test locations in more than 60 countries.

Role purpose

The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

Key Accountabilities

• Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance.
• Provide outstanding customer service to students, their families and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly.
  
  

Required Experience

• Experience in a sales or customer service driven environment, including achieving individual and team based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.