Customer Care Advisor

Great that you're thinking about a career with BSI! Job Qualification: 1. Education : Minimum Diploma (DIII) bachelor degree in Administration, Management, Economic, Accounting or relevant Faculty 2. Working experience :•

• Minimum 3 years as staff in operation in various industries
• Minimum 3 years as planner or back office in operation in Certification Body.

3. Technical qualification :

• Have knowledge process in certification body from input to output
• Have knowledge SAP, PG and other application system
• Have knowledge several scheme requirements e.g : Quality Management System, Environmental Management System etc

4. Other qualification:

• Language: English, verbal and written
• Verbal communication as well as written communication skill
• Able to manage fatigue, emotional and multi-tasking

Main Role:

• Responsible to manage base load in order achieving revenue based on target BSI Assurance by Delivery Management and War Room
• Understanding client’s needs and deliver service to client with satisfactory in line with integrity, BSI vision and value.
• Arrange/assign client manager in accordance with global procedures, qualification of auditors and agreement with clients
• Communicate with client verbal and written to process arrangement audit & response inquiry from internal and external client
• Input and maintain database in SAP & PG e.g : making assignment audit for client manager, create CRN & SMO, update change of client’s information etc
• Provide travel and accommodation for client manager to logistic officer

Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.