Customer Service

WidaTech


Tanggal: 1 minggu yang lalu
Kota: Surabaya, East Java
Gaji: Rp 1 - Rp 1.500.000 per bulan
Jenis kontrak: Penuh waktu
Responsibilities

  • Menangani pertanyaan, keluhan, dan permintaan pelanggan melalui telepon & chat dari berbagai media sosial
  • Mengarahkan pelanggan untuk check out serta melakukan upselling
  • Memberikan informasi produk/jasa yang akurat, jelas, dan sesuai kebutuhan pelanggan
  • Mencatat, memproses, dan menindaklanjuti setiap laporan atau keluhan pelanggan hingga terselesaikan
  • Menjaga kepuasan pelanggan dengan memberikan solusi yang tepat dan pengalaman yang positif
  • Bekerjasama dengan tim internal untuk menyelesaikan masalah pelanggan
  • Memastikan standar layanan terpenuhi sesuai kebijakan perusahaan

Requirements

  • Mampu berkomunikasi dengan jelas, ramah, dan profesional
  • Teliti, sabar, serta mampu menangani keluhan pelanggan dengan tepat
  • Terbiasa menggunakan komputer, email, whatsapp, dan aplikasi pendukung lainnya
  • Bersedia bekerja dengan sistem shift (jika diperlukan)
  • memiliki sikap proaktif dan service oriented

Cara melamar

Untuk melamar pekerjaan ini, Anda perlu otorisasi di situs web kami. Jika Anda belum memiliki akun, silakan daftar.

Posting CV

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