Customer Service (Bintaro), Operations, SeaBank

Job Descriptions:

• Carry out services to customers as:
  • Deliver product and service information bank;
  • Follow up and finish customer complaints;
  • Perform all activities that become relevant Customer Service authorities Automated Teller Machine card.
• Conducting Cross Selling of Bank products.
• Perform archive management.
• Handle complaints from customers and create a recap of customer complaints in Microsoft Excel form.
• Identify and mitigate potential risks, especially Operational Risk on each transactions made in Customer Service.
• Performing Customer Due Diligence to obtain accurate relevant information prospective customer data in accordance with the data submitted in the opening application account.
• Performing Enhanced Due Diligence to high-risk customers by adding aspects requirements or data that must be met by prospective customer.
• Implement Payment Tools Using Cards operations.
  

Requirement:

• Minimum Bachelor's degree from any major.
• At least 1 (one) year of experience in related field.
• Excellent with Excel and able to operate Microsoft Office & PowerPoint.
• Customer oriented.
• Placement Bintaro.