Customer Service Executive (International Operations)

Company Profile:

International SOS is the world’s leading provider of medical assistance, international healthcare, security services and outsourced customer care. The company was founded in Indonesia in 1984 and now employs approximately 11,000 people worldwide, with more than 700 locations in 89 countries. The company is aiming to accelerate the growth of the business across Indonesia.

Benefit:

THR, BPJS Kesehatan & Tenaga Kerja, Medical, Salary Increment

Responsibility:

To handle daily operations activities such as receiving incoming calls, arrangement of medical evacuation/appointment/hospitalization of patient, monitoring all active cases, and to supervise and to coordinate the evacuation activities, etc to ensure cases are updated every day.

Qualifications:

As a part of operations team, you will be challenged to perform the excellence in delivering the service, which required following skills and qualities:

• Fluent in English both written and spoken would be preferable.
• Willing to work on shift schedule (day & night shift).
• Strong in communication skills and interpersonal skills.
• Minimum Diploma III from any major (fresh graduates are welcome to apply).
• Experience in Customer Service sector is an advantage.
• Computer literate (Ms. Word and Excel).
• Able to work independently on tasks at hand as well as in a team.
• Strong analytical thinking and attention to details.