Deal Associate

Nice to Meet You! We are Dropsuite, a NinjaOne Company!

We are seeking a highly detail-oriented and motivated Deal Associate to join our Finance team. This role plays a pivotal part in ensuring customer contracts are reviewed, validated, and onboarded into our systems accurately. You will coordinate closely with Sales, Legal, and the Billing team to ensure all contracts meet compliance standards, align with finance processes, and support timely invoicing.

This position offers the opportunity to deepen your expertise in contract review, deal operations, and finance processes, with potential growth into senior finance operations or revenue management roles.

Work Arrangement

• Full-time position
• Hybrid work model (2-3 days per week in the office)
• Monday to Friday, 5-day work week (flexible work schedule)
• Eligible to reside and work in Bandung (Indonesian citizenship only)

This position is open exclusively to candidates who reside in and are authorised to work in Indonesia. Only shortlisted candidates will be contacted.

Key Accountabilities

Contract Review & Validation

• Work with the finance, sales and legal teams on the customer contracts review for accuracy, completeness, and compliance with company policies.
• Verify key terms such as plan type, pricing, payment schedules, etc
• Liaise with the Sales and Legal teams to clarify discrepancies or missing information.
• Adhere to Standard Operating Procedure (SOPs), Ensure that SOP documents are regularly updated and maintained to reflect any changes in processes.

Onboarding Support

• Verify and update customer details, ensuring accuracy for billing and compliance
• Ensure all required customer data is collected (e.g., sales tax permit if applicable) and the contract details are accurately set up in each system during the customer onboarding.
• Maintain Finance contact details in customer profiles for payment reminders.
• Monitor onboarding progress and escalate issues that may delay billing or service activation.
• Validate customer information such as name, address, and other essential details.
• Manage credit card autopay customers during onboarding, ensuring correct setup and settlement processes are in place.

Billing Coordination

• Work closely with the Billing team to ensure accurate invoice generation based on contract terms.
• Flag and resolve discrepancies between contract data and billing system entries.
• Process and validate special pricing requests, changes, and related computations.
• Support month-end and quarter-end billing activities to meet Finance deadlines.
• Performs other duties and responsibilities as assigned

Qualifications and Competencies

• 2 to 3 years of experience in contract administration, sales operations, or finance support roles (SaaS or technology industry preferred).
• Strong attention to detail and accuracy in handling legal and financial documents.
• Good understanding of contract terms, billing processes, and basic accounting principles.
• Proficient in using CRM and ERP systems (e.g., Salesforce, NetSuite, or equivalent).
• Excellent communication skills (written and verbal) with the ability to collaborate across teams.
• Strong command of English, both written and spoken
• High level of integrity and commitment to maintaining confidentiality.
• A proactive and solution-oriented mindset.
• Strong organisational skills to handle multiple deals at various stages.
• The ability to work in a fast-paced, dynamic environment.
• Working knowledge of Contract Management Systems like Docusign, Icertis, Zoho Contracts or similar tools will be an added advantage

Why Join Us

At Dropsuite, now proudly part of NinjaOne, we are on a mission to safeguard business information and help businesses stay in business. We are a global, fast-growing, partner-centric company building secure, scalable, and highly usable cloud backup technologies for businesses of all sizes. Today, we perform billions of backups daily for organizations across more than 100 countries.

As we enter an exciting new chapter with NinjaOne—a leader in endpoint management, security, and IT automation—our combined strengths enable us to drive even greater impact, innovation, and global scale. Together, we are building a world-class platform that empowers IT teams with simplicity, performance, and reliability.

At our core, we are a team of hungry owners: we are tenacious in our pursuit of excellence and take full ownership in everything we do. We are deeply customer-focused, collaborative, and solutions-driven. We play as a team—respecting, supporting, and elevating one another every step of the way.

Join us as we shape the future of IT and data protection—powered by passion, purpose, and the spirit of ownership.

Rewards That Go Beyond

• Competitive compensation
• Health insurance for you and your dependents
• Social Security (BPJS Ketenagakerjaan)
• Hybrid work model
• 12 Days of Annual Leave
• Entitled to Indonesia Public Holidays
• Other leave benefits, such as Wedding leave
• Free lunches in office
• Growth opportunities
• Work in a global company with meaningful work, highly skilled colleagues and an amazing culture

Diversity and Inclusion Statement

Dropsuite is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

As part of our recruitment process, we may collect personal data to support hiring-related activities such as screening, assessment, and communication. This information is collected solely for recruitment purposes and handled in accordance with applicable data protection and privacy regulations. Your data will be treated with strict confidentiality and used only to facilitate your application with us.

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