F&B Manager

Main Responsibilities:

• Ensure the profitability, efficiency and creativity in each Food and Beverage outlet including banquet functions, outside catering events and in-room dining.
• Deputize all Outlet Managers during their absence.
• Partner with Sales & Marketing to increase exposure and coverage of the Food & Beverage outlets in various local and international media.
• Analyze and control food and beverage cost in order to achieve financial targets.
• Plan menus, prices and promotional events for all Food & Beverage outlets in order to maximize revenue generating opportunities.
• Identify areas for improvement in service and food & beverage quality by reviewing various service quality audit reports, guest comment cards and guest incident reports, and formulate action plans.
• To encourage proactive, efficient and effective inter-departmental communication in order to promote a climate of teamwork and enthusiasm.
• To conduct and assist colleagues counseling and disciplinary procedures in accordance with Mandarin Oriental, Jakarta procedures.
• To ensure that Mandarin Oriental, Jakarta’ s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
• Stay attentive to market trends in culinary arts, beverages and service style in order to induce creativity in the operation.
• To carry out annual appraisals on all colleagues using the Mandarin Oriental Hotel Group Performance and Development System PROFILE.
• To ensure that the health and safety company standards are maintained and carried out. They must be monitored regularly to assist in scoring 100% on the MOHG health and safety audit.
• To develop and implement the Standard Operating Procedures for the Division.
• To ensure customer satisfaction from arrival to departure in accordance to standards and procedures manual and the Legendary Quality Experience (LQE).
• Maintain a team of well-trained and motivated colleagues in order to deliver a high level of service according to Group’s and international luxury hotel standards.
• Meet and greet all VIPs and influential clients and ensure there is follow-up on all discussed details.
• To liase with the Training Manager on departmental learning and development needs.
• Perform any other reasonable duties as required by the Director of Food & Beverage from time to time.