Gojek - Area Operations Associate

About The Role

Area Operations Associate is accountable and responsible to support Area Operations Manager for all spectrum operation drivers in the area level, including but not limited to balancing supply and demand (BCR), utilization, driver acquisition, driver engagement, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area

What You Will Do

• Accountable to support Area Operations Manager tasks by managing day-to-day operations monitoring (2W and 4W) including: 1. driver acquisition management; 2. driver engagement management (loyalty & retention and safety & performance training); 3. driver exit (i.e. drivers suspension, etc.) management and inventory management (driver attributes and driver warrants); 4. driver income through driver expenses reduction or providing alternative income (i.e. Swadaya, Promo Go)
• Collaborate with Area Operations Manager for day-to-day escalated issues around driver services
• Learn and apply good insights from an operations perspective during the process of establishing new areas of service
• Responsible for end-to-end processes at the channel walk-in center (Driver Support Unit) in the district
• Ensure SOP and legal compliance in the district
• Support AOM in product changes roll out in the region
• Support AOM by providing analysis for operations and consumer engagement activities in the area
  
  

What You Need

• Having at least 3-5 years experience in operations
• Having strong analytical thinking and problem-solving skills using various improvement tools (SQL, Big query, metabase) and methods
• Having a good understanding of supply and demand planning
• Having good communication skills and good attention to detail and routine activities
• Able to create creative solutions toward operation issues and empower relevant teams to execute properly
• Able to handle communication in community or mass conflict
• Fluent in Bahasa Indonesia & proficient in spoken and written in English
  
  

About The Team

As an Area Operations Associate, he/she will support the Area Operations Manager. He/she will work very intensively and collaborate with other Region Operations Managers. He/she also will work closely with the Analytics team to analyze Operations data to get valuable insight and recommendations for the business.