Gojek - Area Operations Staff (Palembang)

About The Role

Area Operations Staff accountable and responsible to support Area Operations Supervisor for all spectrum operation drivers at Area level, including but not limited to hold driver engagement activity, driver acquisition, and consistently helping to solve driver problems on the field. Handle conflict, regulation compliance and maintain stakeholders in the area.

What You Will Do

• Handle driver support unit/walk in center in the area: onboarding, troubleshooting, attribute selling, issue escalation;
• Manage driver community: coordination, training, troubleshooting, issue escalation;
• Conduct online and offline program related to driver partners’ activities;
• Monitor all operations metrics (Demand, Supply, Reliability, Service Level, Risk, etc), propose action plan, and escalate if necessary;
• Coordinate with Area Operations Supervisor for day-to-day escalated issues around driver service.
  
  

What Will You Need

• Fresh graduate, having working experience is a plus;
• Diploma/Bachelor degree with min GPA of 3.0, from top university is a plus;
• Good communication skill and social media literacy;
• Good critical thinking and problem solving skill;
• Intermediate proficiency in Excel/Google Sheet;
• Intermediate proficiency in spoken and written English.
  
  

About The Team

Area Operations team plays a crucial role by managing end-to-end operations and engagement initiatives for our driver partners. From ensuring a healthy and sufficient supply to delivering seamless on-ground execution, the team is deeply involved in creating a reliable and impactful driver experience. Beyond the operations function, we work closely with cross-functional teams such as Sales and User Growth to ensure that our area-level strategies are aligned and effectively implemented. If you're passionate about solving complex problems, working collaboratively, and creating real impact on the ground, this is the team for you.