HEAD OF DEPARTMENT - CUSTOMS CLEARANCE & VALUE ADDED SERVICE

DHL Global Forwarding


Tanggal: 3 minggu yang lalu
Kota: Tangerang, Banten
Jenis kontrak: Penuh waktu
Objectives


  • Manage and develop value-added services (VAS), customs brokerage, and multi-modal logistics
  • Ensuring to establish the QMS, EMS, OHSMS, and BCMS in the respective department/station, including; providing the required resources, communicate, and continually improving them by engaging, directing, and supporting staff to it.


Job Duties


  • Lead and manage VAS (Value Added Services, Customs Brokerage, Multi Modal) in the country.
  • Define VAS product portfolio and determine pricing level and lead product and air network maintenance.
  • Direct improvement of products and development of new products.
  • Analyze cost structure of products on country level and determine strategies and approaches to better meet targets or address weaknesses;.
  • Manage the annual planning process ensuring VAS develops a realistic plan that supports the agreed strategies, maintain or improve market share and service levels, while meeting contribution levels to the network.
  • Set VAS specific policies, standards and instructions.
  • Supervise/control VAS consolidated budget.
  • Define and communicate targets to operational units on regional/country level.
  • Provide leadership to country VAS organizations and support related programs and activities.
  • Communicate and monitor the deployment of global and regional policies and procedures, while allowing localization to meet local environment needs & requirements.
  • Actively promote the exchange and adoption of Best Practices within the VAS organizations in country to leverage collective learning and to improve consistency and productivity.
  • Manage local DGF authorizations, licenses and proper relationship with customs authorities
  • Ensure compliance with applicable law and internal guidelines (incl. e.g. recordkeeping requirements)
  • Define and manage adequate working procedures for CDZ staff
  • Report claims and compliance incidents
  • Set-up organizational structure to ensure sufficient supervision and monitoring of all customs activities on country level
  • Ensure adequate training for all CDZ personnel about all customs-related legal requirements for maintaining any customs-related authorizations
  • Promote the culture of continual improvement and the process approach and risk-based thinking
  • Encourage and engage consultation and participation of staff regarding health and safety matter, in alignment with the guidelines set forth in the health and safety policy
  • Prevent work-related injuries from workplace hazards, and in the event of any workplace accident, incident, injury, or near misses, promptly report and participate in the investigation
  • Maintain and ensure the most recent version of the local job descriptions and internal visa power outlining staff roles, responsibilities, and authorities, and communicate any updates to the staff.
  • Ensure the most recent versions of the DGF IMS Policy, DGF H&S Policy, and DGFF BCM Policy are included in the Master List, and promptly communicate any updates to the staff
  • Comply with Quality, Environmental, Occupational Health & Safety, and Business Continuity Management Systems procedures and regulations and participate in their programs
  • Responsible for leading and supporting the Department Representative / Station Representative in their Quality Supervisor’s and Health and Safety Representative’s tasks and duties
  • Appoint a temporary replacement in the absence of the Department Representative / Station Representative and inform all related stakeholders of it


Job Requirements


  • Bachelor's degree in the relevant field, Master's degree is an advantage
  • Minimum 10 years of relevant work experience with 5 years at the management level.
  • Proficiency in the English language, both in writing and speaking
  • Has adequate computer literacy and proficiency
  • Has all technical competencies and skills required for the position
  • Clean criminal record and adherence to ethical standards

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