Hub Business Process Analyst - Service Operations

The Opportunity

The Hub Business Process Analyst is responsible for implementing, harmonizing, and continuously improving business processes within the HUB. Serving as the key representative of the HUB’s, the Business Process Analyst works closely with the Global Business Process Owner (GBPO) and other HuB’s BPO’s to integrate, harmonize, and digitize processes—ensuring that local process initiatives align with global strategies.

Reporting to the HuB Operations Manager this role is essential for driving efficiency and effectiveness in service delivery, designing comprehensive roadmaps for process implementation, and working collaboratively with subject matter experts (SMEs) and cross-functional teams. The role is open to be based in the home country of the successful applicants (Malaysia, Singapore, Thailand, India).

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission). Designed to adapt to every O&M strategy, services can be procured stand-alone or as part of an EnCompass partnership agreement. Additionally, the net-zero transition begins with the Installed Base and we continue to innovate across our ‘Sustain & Decarbonize’ category, which includes our made-for sustainability offerings.

How You’ll Make An Impact

• You will collaborate with the GBPO to adapt global process strategies to local HUB requirements, design and develop detailed plans for the implementation of new business processes in the local unit and identify opportunities for process standardization and continuous improvement, ensuring alignment with both global objectives and regional needs.
• You will work closely with the SMEs and HUB stakeholders to implement new processes, incorporate industry best practices and operational feedback, monitor process adoption and performance, gather insights to refine and optimize process execution & document and maintain standardized methodologies and best practices to support ongoing improvements.
• You will be the primary liaison and representative of Hub’s in discussions with the GBPO and other HUB’s BPO’s, ensuring that local requirements are aligned to the global process framework, foster cross-functional collaboration to drive the integration, harmonization, and digitization of processes across the organization & establish governance mechanisms to monitor progress, ensure compliance, and maintain accountability for process performance.
• You will serve as a change champion by promoting the adoption of new processes through targeted training and communication initiatives, collaborate with HR and training teams to support smooth transitions and effective process implementation across teams & partner with leadership to align process improvement initiatives with budgetary goals, ensuring cost-effective implementation.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
  
  

Your Background

• You hold a bachelor’s or master’s degree in business administration, Engineering, Operations Management, or a related field.
• Significant experience in business process management, particularly in integrating and digitizing processes in a region environment.
• Proven ability to work effectively with cross-functional teams and SMEs, preferably within the energy, technology, or industrial sectors.
• Experience in process standardization and digital transformation is highly preferred. Excellent project management, analytical, and communication skills with a focus on data-driven decision-making. Willingness to travel as needed to support initiatives.
• Lean Six Sigma certification with relevant experience in the service operations function is highly desired.
• Proficiency in English communication.
  
  
  

More About Us

At Hitachi Energy, we believe in fostering a collaborative and inclusive work environment. We offer opportunities for growth and development, ensuring our team members can thrive and achieve their career goals. Join us and be part of a company that values innovation, excellence, and teamwork. We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out.

• Benefits are subject to the respective plan rules and country specific.
  
  

We can provide more information during the recruitment process.

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.