Marketing Executive Encore

Marriott Vacations Worldwide


Tanggal: 3 hari yang lalu
Kota: Denpasar, Bali
Jenis kontrak: Penuh waktu
CORE WORK ACTIVITIES

  • Meet each TNS personally to deliver the premium gift
  • Introduce Encore program to all TNS guests for purchase
  • Sell Encore packages to TNS guests who choose to purchase
  • Complete all necessary documentation for the program including Encore purchases and other tracking as required
  • Maintain minimum production standards for Encore Program
  • Other duties and assigned tasks as required
  • Position involves sitting, standing, and /or walking
  • Processing of paperwork and computer data requires visual observation
  • Ability to communicate clearly and concisely

Key Performance Indicators

(Note that specific targets may vary accordingly to current business strategy):

  • Associate will be monitored twice a period and must achieve 90% proficiency.
  • Associate's Dials per Hour must not fall below 15 dials per hour in a four-week period.
  • Associate must not exceed 8 hours per tour.
  • Associate must not fall below a 55% gross book to show rate in a given period.
  • Associate's productivity should not fall below other standards as defined by management.
  • Verify all packages sold by the Australian Call Centre Telemarketing unit
  • Undertake administrative process of packages where applicable
  • Activate current open dated pipeline of packages into available dates and tour slots

Analytical Skills

COMPETENCIES, BASIC SKILLS, and PERSONAL CHARACTERISTICS

  • Learning

Administration

  • Telephone Operations

Interpersonal Skills

  • Diversity Relations
  • Customer Service Orientation
  • Teamwork
  • Interpersonal Skills
  • Influence

Communications

  • Telephone Etiquette Skills
  • Listening
  • Communication
  • English Language Proficiency
  • Applied Reading

Personal Attributes

  • Integrity
  • Positive Demeanor
  • Dependability
  • Stress Tolerance
  • Adaptability/Flexibility
  • Presentation

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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