Regional Application Support Manager, Industrial Solutions

About The Role

Purpose

The role of Regional Application Support Manager is critical to strengthening our value-added service offering by providing technical expertise, application development support, and troubleshooting for customers and sales teams. You will work together with a team of chemists, or technical specialists, and collaborate closely with commercial, regulatory, and product management teams to support business growth and customer satisfaction.

Key Responsibilities

• Support and guide the local technical support team responsible for product application, troubleshooting, and customer training across key industry segments.
• Provide expert technical advice to internal teams and customers on product selection, formulation, performance, and application processes.
• Drive customer engagement through technical presentations, lab trials, product demonstrations, and joint development projects.
• Collaborate with Sales and Product Managers to identify customer needs, recommend solutions, and support business development initiatives.
• Liaise with principals/suppliers for technical information, training, and new product introduction.
• Ensure timely resolution of customer issues, handling escalations as needed, while maintaining a high level of customer satisfaction.
• Support lab operations (if applicable), ensuring safety compliance and optimal use of resources for testing, analysis, and formulation support.
• Develop and maintain technical documentation, application notes, and training materials.
• Stay current with market trends, competitive products, and technological advancements relevant to assigned industries.
• Monitor and report KPIs for technical support performance and customer feedback.
  
  

Skills

• Experience working with chemical distribution or specialty additives suppliers.
• Knowledge of product regulatory requirements is preferred (e.g., REACH, TSCA, local regulations).
• Familiarity with lab instruments and analytical techniques used in formulation testing.
• Ability to manage multiple projects and prioritize based on business impact.
  
  

Job Requirements

• Bachelor’s or Master’s degree in Chemistry, Chemical Engineering, Polymer Science, or related technical field.
• Minimum 7-10 years of experience in technical support, formulation, or application development in the industrial chemicals sector.
• Prior leadership experience in managing technical teams or application labs.
• Deep knowledge of at least two or more industry segments (e.g., Coatings & Constructions, Lubricants & MWF, Adhesives, Plastics & Rubber, Water Treatment, Electronics).
• Strong problem-solving skills and ability to interpret technical data and customer requirements.
• Excellent interpersonal and communication skills — capable of working cross-functionally with sales, suppliers, and R&D teams.
• Comfortable presenting technical content to both technical and non-technical audiences.
• Willingness to travel as needed for customer visits, trainings, or supplier meetings.
  
  

About Caldic

At Caldic, we’re a global leader in distribution solutions, serving diverse markets across the world. Joining us means becoming part of an entrepreneurial, collaborative, and innovation-driven team.

We Offer

• Global opportunities with rapid career growth and development
• An inclusive, diverse, and dynamic work environment
• The chance to shape the future of specialty ingredient solutions across industries like food, pharma, personal care, and more
  
  

We operate in 43 countries around the world. Our innovative solutions are tailored to meet the needs of industries such as food, pharma, personal care, and industrial markets, ensuring sustainable success for all stakeholders. To learn more, visit: www.caldic.com

Ready to Join Us?

If you're ready to take your career to the next level and join a global leader, apply now at Caldic!

Equal Opportunity Employer

Caldic celebrates diversity and is committed to fostering an inclusive work environment. We do not discriminate on the basis of race, religion, gender, or any other characteristic.

Location:

Kota Tangerang, ID, 15139

City: Kota Tangerang

Country/Region: ID