Representative, Customer Service

Job Description

The Customer Service Representative is the primary main contact, representing the company to handle customer needs, coordinating with internal and external parties to ensure customer requests are fulfilled.

Responsibilities

Essential Function 1: Invoice Handling

• Ensure signed Delivery Notes are returned to Avient as soon as possible
• Ensure invoices are sent to customers no later than 3 days after the Delivery Note is returned from the customer:
  
  

Essential Function 2: Order Fulfilment

• Act as the main contact person for customers, responsible for responding to all customer requests.
• Process customer orders, from receiving PO, confirming orders, entering orders into SAP, monitoring production until goods are ready and shipped to the customer.
• Regular update to customers regarding price conformity, material availability, and estimated delivery schedule.
• Coordinate with Purchasing, Laboratory, and Production to ensure customer orders are shipped as per requested schedule.
• Coordinate with the Warehouse team to ensure goods are shipped as per information on the Delivery Note.
• Provide the most accurate delivery schedule confirmation to customers.
  
  

Essential Function 3: Sales Support

• Communicate with the Sales Team regarding order status, price differences, and overdue receivables.
• Help the Sales Team monitor customer debts to meet targets.
• Provide documents related to products requested by customers, such as MSDS/TDS/Product Safety.
• Provide accurate payment information from customers to GBS-OTC.
  
  

Qualifications

• Bachelor Degree, any major
• Obtained minimum 1-year of relevant experience, open for candidates from any industries, but anyone coming from specialty chemical industry would be a plus point.
• Knowledged in SAP - Sales and Distribution module and Microsoft Office
• Able and willing to do basic administrative works
  
  

About Us

Our purpose at Avient Corporation is to be an innovator of materials solutions that help our customers succeed, while enabling a sustainable world.

Innovation goes far beyond materials science; it’s powered by the passion, creativity, and diverse expertise of 9,000 professionals worldwide. Whether you’re a finance wizard, a tech enthusiast, an operational powerhouse, an HR changemaker, or a trailblazer in materials development, you’ll find your place at Avient.

Join our global team and help shape the future with sustainable solutions that transform possibilities into realities. Your unique perspective could be the key to our next breakthrough!

We believe that all of our global employees are leaders and that the six most important behaviors for driving our strategy and culture are the same no matter if an employee is a leader of self, a leader of others, or a leader of the business.

By playing to win, acting customer centric, driving innovation and profitable growth, collaborating seamlessly across Avient, and motivating and inspiring and developing others and yourself you will accelerate your ability to achieve Avient’s strategic goals, to meet our customer needs, and to accomplish your career goals.

At Avient, we believe a wide variety of thoughts, ideas and backgrounds gives us the creativity to be successful in a rapidly changing world. In support of this, we stress equality of opportunity for all qualified individuals in accordance with applicable laws. Decisions on hiring, promotion, development, compensation or advancement are based solely on a person’s qualifications, abilities, experience and performance.