RESTAURANT ASSISTANT MANAGER DINING ROOM - PARK HYATT JAKARTA

Summary

• To fully understand and strictly adhere to all of the policies and procedures outlined in the Departmental Operations Manual.

• To respond to the results of guest satisfaction surveys and ensure the relevant changes are implemented.

• To be fully aware of all activity within the Hotel on a day to day basis.

• To assist the Manager in efficiently managing the Restaurant according to the established concept statement providing a courteous, professional, efficient and flexible service at all times, following Park Hyatt Jakarta’s Standards of Performance.

• To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks.

• To assist in controlling the requisitioning, storage and careful use of all operating equipment and supplies.

• To liaise with the Kitchen and Food & Beverage associates on daily operation and quality.

• To ensure that the outlet cashiering procedures are strictly adhered to.

• To ensure that the outlet is kept clean and organized, both at the front as well as the back of house.

• To liaise and organize with Housekeeping Department that the established cleaning schedules are strictly adhered to.

• To co-ordinate all Repair and Maintenance and issue repair and maintenance job orders to ensure the proper maintenance of the outlet.

• To ensure all associates deliver the brand promise and provide exceptional guest service at all times.

• To keep a positive and professional relationship between Restaurant Service and Restaurant Kitchen associates.

• To ensure all associates provide excellent service to internal customers in other departments as appropriate.

• To handle all guest and internal customer complaints and enquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Implement food safety programs and procedures.

• Always practice safety in handling food.

• Performing personal and environmental hygiene in food and beverage business.

• Conducting Food Safety Training.

• Performing Personal and Environmental Hygiene in the Management of Food Business Services.

Qualifications

• Indonesian Nationality or expatriate with a degree in Hospitality or Business Management
• Has minimum 2 (Two) years experience in a similar position in 5 (five) stars International Hotel Chain
• Previous experience in Luxury Hotel or international experience are advantages
• Strong in leadership and business acumen
• Excellent English communication skills, strong guest service mindset and people management & development skills