Senior Vice President Wealth and Personal Banking Fraud

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If you're looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential Wealth and Personal Banking serves more than 50 million customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels We are currently seeking an experienced professional to join this team in the role of Senior Vice President Wealth and Personal Banking Fraud Responsibilities:
This role entails leading the fraud risk management function across retail banking's lending and payments products. The Fraud Head is responsible for developing and executing comprehensive fraud strategies, leveraging analytics for risk assessment, and ensuring effective fraud operations. The objective is to minimize financial loss, enhance customer trust, and ensure regulatory compliance Scope: External and Internal Fraud
Key Responsibilities
1. Fraud Strategy: a. Develop and implement a holistic fraud risk management strategy aligned with business objectives b. Establish policies and frameworks to prevent, detect, and mitigate fraud in WPB products & process c. Collaborate with cross-functional teams to integrate fraud controls into product and process designs d. Stay ahead of emerging fraud trends and adapt strategies proactively
2. Fraud Analytics: a. Utilize advanced data analytics to monitor, detect, and predict fraud patterns b. Build and optimize fraud detection models using machine learning and updated technologies c. Perform root cause analyses on fraud incidents to improve detection capabilities d. Provide actionable insights and reporting to senior management on fraud trends and performance metrics
3. Fraud Operations: a. Lead a team of fraud analysts and investigators to manage day-to-day fraud monitoring and resolution b. Oversee the implementation of real-time fraud detection systems for cards and payments c. Ensure timely investigation and resolution of fraud cases while minimizing customer impact d. Develop response protocols for significant fraud events, including customer communication and legal escalations
4. Collaboration and Compliance: a. Partner with internal stakeholders (compliance, risk, technology, and product teams) to enhance fraud resilience b. Ensure compliance with regulatory requirements and industry standards for fraud risk management c. Engage with external stakeholders, including law enforcement and industry bodies, to strengthen fraud prevention networks
5. Leadership: a. Drive a culture of fraud awareness and continuous improvement across the organization b. Mentor and develop the fraud management team, fostering expertise and innovation c. Manage budget and resources effectively to balance fraud mitigation costs and business impact Qualifications

To be successful in this role, you should meet the following requirements:

This position demands strategic thinking, a data-driven approach, and strong leadership to protect the organization's assets and reputation while delivering a secure and seamless customer experience.

Key Skills and Qualifications:

• Bachelor’s degree in finance, business, or related field.
• Minimum 10 years of experience in fraud management within retail banking or financial services.
• Strong knowledge of fraud detection technologies, banking regulations, and risk management frameworks.
• Exceptional analytical, leadership, and communication skills.
• Certifications such as Certified Fraud Examiner (CFE) is a plus.

You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment