Site Manager / Pengawas Proyek

Job DescriptionCollaborate with internal stakeholders to identify company training needs.Evaluate employee performance to gauge where skills are lacking.Create training programs to address skill gaps in employees.Prepare learning materials for programs.Develop onboarding programs for new employees.Conduct surveys to gauge the effectiveness of programs.Plan and implement an effective training curriculum.RequirementsImpressive communication, presentation, and interpersonal skillsProficiency in MS Office or G-Suite, including Word,...

Job DescriptionProvide & calibrate agent quality assessment based on weekly sampling and in accordance with SOPResponsible for preparing agent performance reports on weekly basisConduct performance coaching and mentoring for agentsValidate the delivery of information / SOP's carried out by TL's and Trainers to agents.Responsible for the creation of morning briefing material as one of the process of improving agents' qualityRequirementsExperienced...

Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions/Core ResponsibilitiesEnsure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately...