Technical Customer Success Specialist (ID Local) (Remote)

Please read our FAQ About this Role:  https://niagahoster.notion.site/FAQ-Customer-Success-Specialist-4728a567733440cdbf53ed995ab33d33?pvs=4

Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 high-spirited professionals is behind the success of 3 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.

We are looking for a Technical Customer Success Specialist (ID Local) to join our Customer Success Team in the Indonesian-based language.

Do you dream of launching your career in IT, but need some experience to get started? Do you believe that communication is your strong suit? Do you think that customers deserve more than just support? Are you willing to go above and beyond to help them succeed?

We've got a match!

Are you getting excited? Keep reading to learn more

• Provide your services by communicating with customers and troubleshooting their billing, domains, or account-related issues via live chat and tickets in a timely manner.
• Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about.
• Be a true ambassador by empowering our customers to build their online success!
• Dive deep into the world of IT by polishing your technical expertise daily.
• Deliver impactful work on a local and global scale.
• Check out this video (https://www.youtube.com/watch?v=4Bl4katyUWg) & take a sneak peek at what being a Customer Success Specialist at Hostinger is about!

• B2 or advanced English proficiency.
• High IT curiosity and technical understanding.
• Ability to multitask and handle multiple customer inquiries simultaneously.
• High emotional intelligence, with the ability to read customers’ sentiments and reflect back on the feedback provided.
• Strong problem-solving skills and the ability to think critically when addressing tasks.
• Ability to show empathy, tactfulness, and proactivity when interacting with customers.
• Hunger for growth & a can-do attitude!
• A curious and always learning mindset - if you don’t know, how can you find out more?
• Owning your own growth through reflection, reviewing past interactions, and preparing to take initiative on opportunities.
• A typing speed of ≥ 50 KPM.
• Availability for 40 hours per week (5 days a week) in agreed rotating timelines (including nights, and weekends).
• Having a general understanding of an IT environment - can be proven by exposure such as digital-related boot camps, courses, or mini projects.
• Experience in the customer service field is a plus!

• Permanent remote opportunity!
• Competitive basic salary ranging from IDR 4-4.9 million, excluding bonuses and allowances.
• Fully compensated 2-7 weeks training course in technology, product, and communication knowledge.
• Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).
• Medical/health insurance.
• Promising career path: Level-up from Junior to Senior level and promotion to the global team with facilitated training and preparation.
• Loads of possibilities & tools for your personal growth: Udemy account, Successors Academy course, Scribd subscription, and many more!
• Active internal growth! 80+ talents from the Customer Success team have excelled in their positions throughout 2023.
• Other benefits include a special gift for the best team member and much more.

Rp4.000.000 - Rp4.900.000 a month

Does this role suit you? Then send us an application - we'd love to hear from you! 

Please note that your application will only be accepted if you submit an English resume and meets the desired requirements.

Unlock ambition. Apply NOW. Scale Success!